EBook, associated with another user account

I bought my wife a pocket of Sony E-Reader for Christmas, I also bought an ebook of waterstones. I sent him the .ascm file it has received and immediately opened on his cell phone, he opened with Adobe Digital Editions and was able to see and read the ebook (I guess it was an annonymous account).

To transfer the newly bought for my wifes reader book, I created an Adobe ID and then allowed his PC to this account. The E-Reader appears on ADE but I'm unable to copy into the e-reader. He says that the ebook is associated with a different user account.

Does anyone know how I can fix this problem and why it appeared in the first place?

Thanks in advance,

Rick

You will need to work with their technical support to get a new download link of the file/.acsm which has not yet been associated with a particular user.

One you have has a transaction ID that is associated, which has already been used to create a license for a different user (E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER).  In this case, the other user is enabling anonymous original who marries you orginally was on the computer.

Tags: Adobe

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