EIM 4.3 1 autonomous in the initial screen of vmware.

I'm playing with the CRUMB and just cannot get the waiter to come.  Based on what I read, it seems like it should work, but when I bring up IE and go to http://server/default or http://server/system I get the following message:

Cisco's Interaction Manager error
Your request could not be served with success, since there was a connection error to the application server in the Web server.

The possible reasons are:

Cisco's Interaction Manager is restarted
Cisco's Interaction Manager arrested
Please try again later.

If the problem persists, contact your administrator Manager Cisco Interaction.

Any ideas?  Or if anyone has some notes on how to get the EIM running on VMWare, I would be happy, it's just my butt.

Thank you

David

Hi David

When you start the service ECONOMY open Task Manager and keep an eye on the process, you should see all the cmd process and java, commissioning. EIM needs a lot of resources so if you think the CPU flat lines and crushing services simply to give it more resources. I have mine running in VMWare with 2 GB of RAM I found less and it does not start. If you do not see the kickoff process at all then it is probably a problem with the installation of jboss/java. Your best bet is to check the log:

C:\CIM\eService\logs

Just have a look through and passed into errors that you see.

Matt

Tags: Cisco Support

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