Emails from storage for the POP3 account folders 2012 WLM to Outlook 2013 POP3 only creates empty folders in the wrong email account

NOTE: We have already been asked to come on this forum by Office 365/Outlook 2013 support, so don't tell people not that go back us!

1. we are under W7 64-bit SP1, run WLM 2012 32-bit and 32-bit Outlook 2013 both installed on this system.

2. we have a POP3 account set as DEFAULT account in WLM 2012 with old messages in different folders to storage.

3. we have a POP3 account, which is defined as the DEFAULT account in Outlook 2013.  (But we also have an outlook.com account.)

4. we try to migrate messages in the WLM 2012 storage folder named 'A book' in Outlook 2013.

5. we followed the instructions in various other forums support and information pages of Microsoft as follows...

6. with WLM 2012 and 2013 Outlook both running in WLM 2012 we:

a. Select "File" (really just a down-arrow in the upper left corner)

b. select «Export emails»

c. then select "E-mail."

d. Select "Microsoft Exchange", and then say 'OK' in the popup window that says that this move Outlook email, etc.

e. then we click on option button "selected files".

f. then we click on 'A book', which is a subfolder or storage of our WLM 2012 POP3 account folders.

g so we say 'OK' and 'Finish '.

7. for our tests, there are only 3 message in 'A record '.  After we get the message that the export was finished, there is no error message, so he seems to think that everything worked OK.

8. However, the net result is that a folder named "Folder A" has been created in our outlook.com account (incorrect account; the account POP3 and NOT the default account) AND the folder is empty, containing no message at all.

We also tried a different folder in WLM 2012 which has been directly added to the POP3 account, instead of lying in "Storage folders" of WLM, but the result was the same.

There are thousands of e-mails concerned here.  We NEED to somehow get this export/import of working for us before we can migrate Office 365 WLM 2012 / 2013 Outlook.

Remove the outlook.com e-mail account, and then confirm that MS Outlook works correctly with his pop e-mail account.

Then in WLM run the export again process.

Exported messages should appear in the MS Outlook Inbox

Tags: Windows

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