Envy 17-j006ea: envy 17-j006ea

I would be grateful for any help that to try to contact the technical service HP @ UK seems to be a secret, unless someone knows the phone number.

I have an envy 17-j006ea and performed a recovery when I arrived at this computer, he started playing and decided to recover back to factory settings, it failed and ended with an incomplete restoration. Thinking the recovery disks have been corrupted I bought a set of discs of HP recovery without success, I tried about 8 times now to restore this laptop, but have had 4 different messages for failure, the latest being a: -.

= 2ndSpe.cmd =.

--------------------------------------------------------------------------

[Windows 8 PIN process NOT correctly...]

possible, reason for which [s]...

2nd phase of capture was launched not properly...

possilble reason [s]...

-unexpected reboot could happent.

-unknown cause which happened and failed to enter the 2nd phase of capture...

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Hello

You may want to change the time in the bios menu - as described in the article at the following link - and then rerun through the recovery procedure.

http://support.HP.com/us-en/document/c04433980

Note:  Telephone contact for HP UK can be found on the link below.

http://WWW8.HP.com/UK/en/contact-HP/phone-assist.html

Kind regards

DP - K

Tags: Notebooks

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