Attachments in the form of opening Image

When I get some attachments in emails (usually a PDF or Word document), the document opens as a flat image and I can only see the first page.  I chatted with two members of the Apple support team and both indicated that they had never heard of the problem and none were able to assist in a resolution.  This seems to be a fairly common comment/question here in the support communities.  Hoping someone can get a glimpse.  Thank you.

Follow the instructions here

http://help.Apple.com/iPad/8/#/iPad89149658

Tags: iPad

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