Envy 17-j020us, cannot cut/copy and paste in the file Explorer

I can cut/copy and paste the url and the text to speech, etc, but I am unable to cut/copy and paste files in Windows File Explorer. I tried malwarebytes and virus programs running. HP support has tried to access remotely to identify the problem without success. Y at - it another option in addition to a factory reset or restore point? Thanks in advance for any help.

Hi jdavis33811,

Have you tried the three methods of cutting and pasting? Using the keyboard shortcuts CTRL-X CTRL-V, right click on the file and selecting cut, then using the tape from the file Explorer / File menu.

If you have tried all three, the next thing to try is a boot minimum to see if something is in the background to block the order. A clean boot loads Windows with the drivers and the minimal software. This link of Support technique Microsoft will show you how do it.

Once you have made the clean boot try three methods of cutting and pasting. If it works the next step is to go back to msconfig (see Microsoft link above) and enable half the services you shut-off valve to the clean boot. Then try to cut and paste again. Keep half of the remaining services that allows until you cannot cut and paste, then disable half of the services that you just active. This, until what specify you what service has problem.

If after all that you still have a problem then the next step would be to backup your files on an external hard drive or a USB flash drive and then doing a complete System Recovery.

Tags: Notebooks

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