ENVY 4520 All - in - One Printer: Instant ink still holding!

Hello

Our small company recently signed for the package monthly instant ink and we have lack of ink about a week ago. We received an email confirming that the ink is on its way; However 5 days later it still not been received and according to delivery it is always carried to the "country of destination" (which is the UK), even though it was 3 days ago.

We are a new company and have been left without ink for almost a week now, so we are obviously not satisfied with this plan 'Snapshot' of ink!

First of all, it seems to come from the Netherlands (Holland) - why?

Second, how long should we wait between our exhausted ink and ink replacement being sent/received?

Thank you

Vicky

Hello @MirrorMirror24,

Welcome to the Forums of HP's Support. I understand that you are concerned about your instant delivery of ink.

The program was designed with the intentions that the ink would happen until you miss.

Probably best results if you contact the Department of instant ink directly.

United Kingdom - 0207-0596-660 HP customer assistance

(indicating that your call is on instant ink program)

Monday - Friday 08:30-18:00 (except holidays)

Tags: HP Printers

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