Envy TouchSmart 17 t-j000 Quad Memory Card Reader

My Quad TouchSmart Envy 17 t-j000 memory card reader does not work.  Laptop is only around the age of six months and I tried a memory stick for the first time yesterday, and nothing happened.  The memory stick works fine in another computer.  When I plug the memory stick, there is no windows autorun and it is not listed in the window of this PC.  In Device Manager, I don't see the card reader USB controllers and hard drives.  I see not listed in Device Manager in a Realtek PCIE card reader memory technology devices.  It is activated and the latest driver.  I tried to stop, unplugged the power cord, removed the battery, reverse the procedure and restart the laptop with the memory stick installed, still nothing.  This desire came with Windows 8, and I've updated to 8.1.  In addition, all four USB ports work.  System diagnostic test has been carried out and everything.  Should I try to uninstall and reinstall the Realtek PCIE card reader?  Thanks to all who can help?

The other option would be to conact support for more options:
HP technical support: 800-474-6836. If you do not live in the United States / Canada region, please click on the link HERE to get help from your region number.

Tags: Notebooks

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