ENVY4500: UP/DOWN, ISSUE OF HOME LIGHTING, BACK, ETC.

I just got TWO printers Envy4500 where the up/down, home, back, question mark, keys etc. DO NOT LIGHT. I got HP pull together and may not understand what is happening. Also I got contradictory answers as to if / when these keys should BE lit.

Seems to me that if you do not see the keys when they are not lit, they should be on permanently.

Can anyone confirm that these keys should be lit PERMANENTLY?

THANKS IN ADVANCE!

Hi @paularose,

I can answer you on the lighting of the screen on the 4500 desire.

You can see in these YouTube videos, that the only thing that comes on is the display screen itself. The buttons on the outside framing do not light.

Please let me know if these steps solved your problem, or if there is anything else I can do to help.

I look forward to hear from you!

Thank you

Tags: HP Printers

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