Epson Workforce 845 will not install on my desktop but will install on my laptop. Help?

I purchased an Epson Workforce 845 and tried to install the software using the CD provided installatind.  My desktop (running Windows 7) computer does not recognize the printer.  I use a USB connection.  Replacement cable.  Tried to install it help to add a feature to the printer.  Tried to install it by downloading the driver on Epson site.  Tried to install it to a different desktop running Windows XP and had the same problem.  I installed it successfully on my laptop using the USB connector.  I want to install it on my desktop.  Help.  Thanks in advance.

Hello

Try to set up your computer in a clean boot state and check if you are able to install the driver. Tuning your system to start in mode minimum state helps to identify third-party applications or startup items are causing the problem.

How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:
http://support.Microsoft.com/kb/929135

Note: After the boot minimum troubleshooting step, follow step 7 in the link provided to return the computer to a Normal startup mode.

Refer to this article to Epson for more information.

http://www.Epson.com/cgi-bin/store/support/supDetail.jsp?BV_UseBVCookie=Yes&infoType=FAQ&OID=184583&prodoid=63091944&FOID=200032

I hope this helps.

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