Equium A60: I get the error message using explorer.exe
Whenever I try to open an image file using paint or Fax/Image viewer, or I try to drag a file to a folder, I get the following error message:
"Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience ".
The error report says:
"AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: rpcrt4.dll.
"ModVer: 5.1.2600.2180 Offset: 000847a 6.
Also I can't open Web pages that open in a new window, IE. Norton Internet Security 2005 also does not open, but has claimed to be active in the background.
Does anyone have advice for me?
I tried all the help for explorer.exe on helpwithwindows.com problems but nothing suggested worked - as spyware, malaware removal. I ran a few controls on-line virus - given that Norton does not work I have tried the scans online.
The laptop was bought last year, and we have lost the recovery CD - so if we need them, then where we can get replacements?
Thank you very much
Jonathan
HI Jonathan,.
It seems to me that if your OS has been corrupted, and I would recommend that you re-install. You can get the replacement of any Toshiba authorized Service partner recovery CD. You can get a list of the asp from the Toshiba web site.
Kind regards
Tags: Toshiba
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