eRecovery Management

Hello. I found a lot of articles on the problems with the eRecovery Management tool but still couldn't find an answer to my problem.

When I bought Acer Aspire REVO 3 4 years ago, I made sure to create the recovery DVD, because I knew that I was going to wipe the drives and install Windows XP instead (they came pre-loaded with VISTA). Now, these computers are outdated and should be sent to the resale. Well, I've erased readers, connected to an external DVD drive and booted from the first recovery disk.

When the eRecovery Management screen appears, I wonder "Select the Type of restoration".

-> Completely restore the system to the factory defects > Greyed out, can not select it
-> Operating system restore and retain user data > Greyed out, it can not select

-> Output > the only option that I can click on.

Why am I not able to click on 'Completely restore the system to factory settings', it's absurd. I spent hours searching on this forum on Google in general and it seems that a few people did experience, but no one can provide an answer solid as to what the problem is, with the EXCEPTION, that the recovery disks may be damaged or the hard disk needs to be formatted, or must be free of the partition.

I did an erasure of the hard drive, without any partition. No difference.

I formatted the hard drive. No difference.

To test the theory of corrupted recovery disks (even if the first disc starts very well), I used my main desktop computer and did the following:

  1. Creates an ISO image of the two (Recovery1.iso and Recovery2.iso) recovery disks.
  2. I used VirtualBox, created a new virtual Image, changed the settings to start from Recovery1.iso
  3. The virtual machine starts at the eRecovery Management screen, and all options are available.
  5. I was even able to "Completely restore system to Factory Defaults" on the virtual machine.

Then of course, the restoration of that DVD is not damaged. So, what's the problem with the Acer Aspire REVO can't select 'Completely restore system to Factory Defaults'?

Any suggestions or advice would be appreciated. Thank you.

I disabled the AHCI in the BIOS, no difference.

I took the hard drive from the computer, inserted in a Dell Latitude laptop, started from the first recovery disk. I was then able to choose the first option, "completely restore system to Factory Defaults". Once the restore is complete, I put off the computer laptop, removed the drive and put it back in the REVO Aspire 3600. AHCI must be enabled in the BIOS. The initial setup routine, out-of-the-box Vista started fine and original applications and drivers have been installed.

Amazing to see that there is no material check that eRecovery, but it's a good thing, otherwise I couldn't start from a Dell laptop to do the restore. Fankly, person should spend that much trouble. Most of the people do not have the skills or know-how to understand all this. Unfortunately, those who are stuck with an Acer computer that cannot be recovered.

Tags: Acer

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