Error code 15 at the launch After Effects CS6
Hi all
I just installed the trial of After Effect and when I run it, I got the message box with the message "uninstall and reinstall the product." Also, there is an error code, 15.
Y at - there someone who can help me?
Thank you
indhi999.
PS:
Of course, I tried to reinstall After Effects, it works.
Pen
Now it works...
If the problem is resolved.
Bye!
Tags: Adobe
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Event Viewer LOG
Event 1 Event 2 Event 3 Event 4 Name of the failing application: AfterFX.exe, version: 11.0.0.378, time stamp: 0x4f6d63ab
The failed module name: atio6axx.dll, version: 6.14.10.12172, time stamp: 0 x 51423773
Exception code: 0xc0000005
Offset: 0x00000000011cb03d
Flaws of process ID: 0 x 478
Start time of application vulnerabilities: 0x01ce2baea1dc2c6a
The failing application path: C:\Program Files\Adobe\Adobe after effects CS6\Support Files\AfterFX.exe
Path of the failing module: C:\WINDOWS\SYSTEM32\atio6axx.dll
Report ID: ee78c1ad-97a1-11e2-bf55-bc5ff44842d6
Faulting full name of the package:
Name of the failing application: Adobe QT32 Server.exe, version: 6.0.0.0, time stamp: 0x4f6d5e4e
The failed module name: QuickTime.qts_unloaded, version: 0.0.0.0, time stamp: 0x50890e53
Exception code: 0xc0000005
Offset: 0x6ee2cce9
Process ID vulnerabilities: 0x103c
Start time of application vulnerabilities: 0x01ce2baea914aa1d
The failing application path: C:\Program Files\Adobe\Adobe after effects CS6\Support Files\32\Adobe QT32 Server.exe
Path of the failing module: C:\windows\syswow64\quicktime.QTS
Report ID: e7563660-97a1-11e2-bf55-bc5ff44842d6
Faulting full name of the package:
ID of the failed package-parent application:
Name of the failing application: Adobe QT32 Server.exe, version: 6.0.0.0, time stamp: 0x4f6d5e4e
The failed module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Error offset: 0x00000000
Process ID vulnerabilities: 0x103c
Start time of application vulnerabilities: 0x01ce2baea914aa1d
The failing application path: C:\Program Files\Adobe\Adobe after effects CS6\Support Files\32\Adobe QT32 Server.exe
Path of the failing module: unknown
Report ID: e7428280-97a1-11e2-bf55-bc5ff44842d6
Faulting full name of the package:
ID of the failed package-parent application:
Name of the failing application: Adobe QT32 Server.exe, version: 6.0.0.0, time stamp: 0x4f6d5e4e
The failed module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Error offset: 0x00000000
Process ID vulnerabilities: 0x103c
Start time of application vulnerabilities: 0x01ce2baea914aa1d
The failing application path: C:\Program Files\Adobe\Adobe after effects CS6\Support Files\32\Adobe QT32 Server.exe
Path of the failing module: unknown
Report ID: e708bde9-97a1-11e2-bf55-bc5ff44842d6
Faulting full name of the package:
ID of the failed package-parent application:
Following is a workaround/fix what I tried to do:
- Uninstall and reinstall.
- Uninstall, disable the adobe avery product, remove the trails and tracks, stimulus, and then re - install.
- Same as step 2, with the firewall disabled, anti-virus deleted.
- Run the installation with administrator rights.
- Launch the program via settines Vista, Vista SP1, Vista SP2, Windows 7 compatibility
- All drivers are up-to-date and reupdated.
- Re-installed all the drivers GPU.
- Updated my Wndows 8 OS.
- Reformatted my Windows 8 OS then installed AE cs6.
- Installed æ on my drive F instead of C [C drive is a SSD and F drive is a HARD disk]
I am able to see the start of AE CS6 screen but it will display a message "A" stopped working
Other things to note:
- I am able to launch Renderer Machine without any problems.
- I am also able to launch other products Adobe that came with the AE CS6 trial version.
- Latest version of Quicktime is installed.
Turn off your intel GPU in the BIOS / EFI and use only the ATI / AMD one.
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