HP G62-220: can't 5 G USB Adapter to work

I have a HPG62-220 and a 5G Router I just through my ISP. Bought a 5G USB wireless adapter. I spent many hours on the phone with the mfr of the adapter and my ISP to get this to work and I can't. My laptop will not update to the adapter network/download software. I got the software adapter to appear more than once in a zip file and carefully, followed directions to open and it shows that he is 'failed' to download the software for the adapter.  Lim suggests that in "safe mode" and erasing of all antivirus programs and firewalls. I tried several times. In addition, I had replaced USB adapter because they thought that maybe it's a defect. All USB ports (6) work with other devices. Help would be greatly appreciated. Thank you.

Hello

All your USB ports work? If Yes, it means nothing wrong with your computer. Now, my question: is the driver of food maufacturer for its product? What is it?  You may need to download the driver using a different machine, extract and copy to install on your machine.

Kind regards.

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