Error code 19 IDE CD-ROM drives BUT NOT USB CD-ROM

I tried all the solutions online that I can find - uninstall the drivers, removed the CD rebooted and reinstalled and rebooted... no matter what I try, I can't shoot to work. I honestly don't remember what might have changed since I use often (family system). The system is entirely up-to-date via Windows Update of Windows XP. It's a DELL 4700. Since the purchase, I had to wipe/reinstall with non OEM XP, due to a virus problem at the beginning. I have a 2 to 4 GB upgrade memory. I added a second internal SATA drive. Recently, I installed an external USB on optical drive EZ-writer-it works very well. I would be grateful for any guidance for rethinking the role of the registry or to debug the original disks. Kind regards...

Hello

Run auto Locksmiths and verify.
http://support.Microsoft.com/GP/cd_dvd_drive_problems

Look for a red or yellow bangs in Device Manager and send back the same.
Reference:
http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/snap_dev_mgr.mspx?mfr=true
http://www.Microsoft.com/windowsxp/using/Setup/learnmore/devicemgr.mspx

May you enjoy a look at the article below.
http://support.Microsoft.com/kb/310123

Thanks and greetings
Umesh P - Microsoft technical support.

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Tags: Windows

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