Error code when you try to download desktop CC
Error code at 12E5 appears when I try to download the CC Office to my computer! Please can someone tell me what this means and how to sort?
Hi Anne Corless
- Restart your machine.
- Rename the OOBE OOBE_OLD folder of
Mac:
MAC HD/Library/Application Support/Adobe
Windows:
[System drive]: \Users\ [username] \AppData\Local\Adobe\OOBE (rename it to OOBE_OLD)
C:\Program Files (x 86) \Common Files\Adobe\OOBE
- Try to download again
- If you still faces a problem then download Creative cloud via https://creative.adobe.com/products/creative-cloud and run it.
I hope this helps.
Please let me know if this deos not worked.
Kind regards
Sumit Singh
Tags: Adobe
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