Error code when you try to download desktop CC

Error code at 12E5 appears when I try to download the CC Office to my computer!  Please can someone tell me what this means and how to sort?

Hi Anne Corless

  • Restart your machine.
  • Rename the OOBE OOBE_OLD folder of

Mac:

MAC HD/Library/Application Support/Adobe

Windows:

[System drive]: \Users\ [username] \AppData\Local\Adobe\OOBE (rename it to OOBE_OLD)

C:\Program Files (x 86) \Common Files\Adobe\OOBE

I hope this helps.

Please let me know if this deos not worked.

Kind regards

Sumit Singh

Tags: Adobe

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