Error DATE of blackBerry Smartphones!

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• Error of BlackBerryID blackBerry Smartphones and to protect

  I received a notice to upgrade BlackBerry ID.

  I did it.

  Was then reboot needed. Restarts OK.

  NOW I have a updated BlackberryID but disabled BBProtect

  Protect wants latest BBID, but when a window appear to download a new version of BBID the result is "there no new version for BBID' (I have just one last)

  BBM also wants the new version of BBID.

  I tried to reinstal Protect: impossible

  Protect the Web works in all functions: find, sing the ear and send the message to the device.

  What is the solution?

  giuliano1969 wrote:

  In the first and the second time I tried 5 steps THAT BBID has been installed (downloaded on Appworld), but in other attempts BBID does download no BBID more.

  "attempts"? I don't understand...

  giuliano1969 wrote:

  My company does not help me for the specific App problem to my terminal.

  There is no sound wireless problem or a bug.

  In fact, the one that your provider tells you is wrong. Your carrier is responsible for the delivery of all services on your device, which is BBID to 100%. As a result, they are also 100% responsible for all official support for all services you pay for. Consider... you don't pay them... and they deliver. Only, they (your operator) have access to their systems to verify what is happening. Only they (your operator) have access to the formal escalation chain so that your problem could receive official assistance from BlackBerry. Please see this "sticky" post, and the son to which it connects, for more useful information to guide you as you go:

  • http://supportforums.BlackBerry.com/T5/social-lounge/how-this-site-and-formal-support-work/TD-p/2540...

  I hope that this information will be useful to you.

  If you want yet to try to seek a formal support, then your next step would be a full reload of the OS on your device. If you want to try that, then please conduct and first review the backup process discussed via the link below in my sig auto on this post.

  Once you have a full backup, then the easiest way is to, on a PC (you can't do this on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Error Bluetooth for blackBerry Smartphones

  Hi guys.

  I am very new to this community and not much tech savvy so my question may sound silly. I have the BB 8520 curve. and m nt able to receive data from mobile phones or pc via bluetooth. Cell phones & system can be coupled with my BB and I am able to transfer the data, but I'm not able to receive the data. The Error Message is "BLUETOOTH CONNECTION FAILED"

  Also when I click on Menu - Option - phone option my crashes the cell. This is really frustrating for a beginner like me.

  Any help or suggestion is really appreciated...

  Matching and send content from another phone follow the below on your phone.

  The recipient's BlackBerry smartphone

  1. On the smartphone home screen, select support.
  2. Select a type of media (music, video, ringtones or images).
  3. Press the Menu key, then select receive via Bluetooth. The file transfer dialog box appears, followed by a prompt to save or cancel the file.
  4. Select Save to save the file to the current location, or select the folder icon to save the file in a different location.

• Wipe data security blackBerry Smartphones - how to restore the mail application?

  Feature: BB Torch 9800.

  Provider: t-mobile.

  I had problems with my gmail set up.  I could not send / receive.  Message "blocked service."

  I did a Wipe of security under option.  Now, my Mail app icon is gone.

  If I go into setup - mail accounts, I see the Internet mail option.  It asks me to enter the account of the company, I do not agree.

  1. how to restore the Mail app?

  2. is it possible to do a hard reset of the device to factory default as a new phone?

  3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

  Thanks for your help!

  Hello and welcome to the community!

  email_dc wrote:

  1. how to restore the Mail app?

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot-~ 5 minutes...
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  email_dc wrote:

  1.

  2. is it possible to do a hard reset of the device to factory default as a new phone?

  There are several methods (which, BTW, no I believe to be useful to your situation):

  • KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data
  • KB14058 How to delete all data and applications in the smartphone BlackBerry using the security option wipe
  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings
  • KB29847 How to charge a BlackBerry smartphone without using the BlackBerry Desktop Software

  email_dc wrote:

  1.

  2.

  3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

  N ° of BB devices lack a complete email client on them. Instead, they depend on the BIS service to provide messaging functionality. BIS is active when you have also listed Internet/personal email where you currently see only Enterprise. All services of BIS, are sent to the device via data carrier network... contact them are therefore the right approach to discover why their network is no longer to deliver to you the services that you pay for.

  Good luck and let us know!

• Error app for blackBerry Smartphones

  Hi my 9300 curve shows an app 552 error and I can not if get rid of or update what be it through my Office Manager to fix it! Can I rerset otherwise to fix? pls help

  Hello derickoelsen

  Welcome to the Forums of the BlackBerry Support

  Please refer to this Knowledge Base and try these workaround available within this KB:

  KB18751 : Error "Reload Software: 552" appears on the BlackBerry smartphone

   

  Good luck.

• Counter data of blackBerry Smartphones

  Can someone tell me if the Blackberry 8110 has a counter of data so I can see how many bytes have been sent or received?   I can't find one anywhere on the phone.   If there isn't one, is there more that I can control what is my use of the internet?

  Thank you

  There is no option to track usage of the BlackBerry smartphone data. Download application Mini Moni to your phone to track the use of the data.

• Small error of 603 blackBerry Smartphones

  My BB 9900 starts a startup sequence after showing me an App 603 error message...

  How can I fix it?

  Shuja

  'Error 603', 'App Error 603'or "JVM 603"appears on the BlackBerry smartphone

• Error 623 for blackBerry Smartphones

  Phone smart BlackBerry shows error 623... can anyone help regarding this problem...

  Hi sumanmax

  I suggest you make a backup of your BlackBerry smartphone and then reload the software as described in the article below:

  KB11320 - how to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

  Thank you

• Restoring data problems blackBerry smartphones

  I have problems with the restoration of data on my Blackberry Curve 8330. I am running BB DM 5.0.0.11 and on my v4.5.0.160 of the device.

  I have a backup file recorded since the time that I am trying to restore my contact list and my list of messages of. I'll list my procedure below to get the error message:

  Open the Desktop Manager, type password device, click Backup and restore, click Advanced, click on the file-> open, select the file and open it and I get a message that says "Error - data was not recognized by the office."

  Recently I reinstalled windows to fix my slow computer, I reinstalled DM on Blackberry.com website. And it won't let me open the file.

  Does anyone have advice on this? Thank you!

  You're right, that's exactly the same problem. I'm surprised I missed this thread, I've combed over here for an hour! To keep an eye, thank you!

• Error message from blackBerry Smartphones?

  Hi im new but dose, anyone know what this error message is all about when I turn on my bb after removal of my battery [eception exception: error profiling.fill url: null]

  IM baffaled

  Hi and welcome to the Forums!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the ALT key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:
  KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application.

  Good luck and let us know!

• An other 'Wifi without data plan"blackBerry smartphones Question - Rogers Canada

  Hey guys, I'm new to this forum and blackberries in general... Please bear with me.

  I am a student. Currently, I have a voice plan base on a LG Xenon with Rogers in the Canada. It includes minutes and unlimited texting. Enough for me.

  I am looking to buy a Blackberry Curve 3 G/9300 off someone. I just want to throw my SIM in there so I can use my normal plan with the phone. My understanding is that I can phone Rogers and tell them to block all data, if I get no charge on my Bill. Fine. However, I also understand that the 9300 is a wi - fi phone.

  Let's say that I get the 9300, contact Rogers and tell them to block all data on my plan.
  Can I still use my browser in a Wi - Fi hotspot? How should I do? (I know that I read somewhere that you need to configure to be about to access and not talkspot... If someone could help me with this that would be great).

  Also, I read that, so that I am still able to use a wi - fi connection, I need to have data 'on' in the phone. If the data is 'on' in the phone, but I've blocked data with Rogers, can I still use a wi - fi connection? This would prevent the costs of data on my Bill?

  In addition, I understand that I will not be able to receive multimedia messages without a data plan. Once again, if I'm in a wi - fi hotspot... Can I receive these messages from photos?

  I'm sure it's a question very well known and well hated to you all and I'm really sorry to ask, but I just need some clarification. I don't want to be stuck with a big Bill with I ever intend on paying data charges. If someone could help me with this, I would really appreciate it.

  Thank you very much!

  Stefanie

  stefspeaks wrote:

  Hey guys, I'm new to this forum and blackberries in general... Please bear with me.

  I am a student. Currently, I have a voice plan base on a LG Xenon with Rogers in the Canada. It includes minutes and unlimited texting. Enough for me.

  I am looking to buy a Blackberry Curve 3 G/9300 off someone. I just want to throw my SIM in there so I can use my normal plan with the phone. My understanding is that I can phone Rogers and tell them to block all data, if I get no charge on my Bill. Fine. However, I also understand that the 9300 is a wi - fi phone.

  Let's say that I get the 9300, contact Rogers and tell them to block all data on my plan.
  Can I still use my browser in a Wi - Fi hotspot? How should I do? (I know that I read somewhere that you have to configure it to be on the verge of access and not talkspot... If someone could help me with this that would be great.) Simply choose hot browser OEPM.

  KB16463 - how to change the default browser on a BlackBerry smartphone

   

  Also, I read that, so that I am still able to use a wi - fi connection, I need to have data 'on' in the phone. If the data is 'on' in the phone, but I've blocked data with Rogers, can I still use a wi - fi connection? This would prevent the costs of data on my Bill? Rogers could see your phone and charge you for a plan anyway. AT & T to do this, if you add in a smart phone with out telling them.

  In addition, I understand that I will not be able to receive multimedia messages without a data plan. Once again, if I'm in a wi - fi hotspot... Can I receive these messages from photos? No only simple navigation cannot be made and Pandora can be used in mode Wi - Fi.

  I'm sure it's a question very well known and well hated to you all and I'm really sorry to ask, but I just need some clarification. I don't want to be stuck with a big Bill with I ever intend on paying data charges. If someone could help me with this, I would really appreciate it.

  Thank you very much!

  Stefanie

• Error message of blackBerry Smartphones that I don't understand

  Hello Blackberry community,

  I have a Curve 9300 and so far, it has worked without problem but the other day I tried to send a BBM and received this message:

  UNTRAPPED EXCEPTION: JAVA. LANG. NULLPOINTER EXCEPTION

  I have no idea what this means and why I receive.  All I can do is press 'OK' and it brings back me to my normal screen.  All other functions work correctly.

  If anyone can help that would be great.

  Thank you.

  Hello!

  Try the following:

  Pull your battery from your BlackBerry Smartphone and then re back into place for the restart of the power.

  Let it Idol for a long time to restart.

• Error of 30702 blackBerry Smartphones

  Al entrar in My World try me arroja el 30702 error message: también me as el servicio Blackberry don't Protect no esta available in French. Thought esto era algo temporal pero esta sucediendo desde el mayo 29. I need help urgent please. Don't I already fornuis; or download application, nor fornuis none put in Blackberry Protect data. Gracias

  Please, visit this page para helping a seguir los pasos como resolver el problema. Por favor simplemente traducir en Español page.

  "Unable to connect to your BlackBerry ID account" or "impossible to update your account information of BlackBerry ID...

  Guilbert

  Ron

• Error message for blackBerry Smartphones

  My laptop was poweroff and when I try to poweron it has failed and I remove the battery and put it back once I got this message on the screen: (JVM error 517)

  Hello mohamed67

  Welcome to the Forums of the BlackBerry Support

  Please try this Knowledge Base to get back you device of this error:

  KB30332 : "Error JVM 517" appears on the smartphone BlackBerry Bold 9900

   

  I know that the above KB is specifcially mentions Bold 9900 but ignore it, try these suggestions and let us know.

• Error code of blackBerry Smartphones: 0x8004fd2b

  I recently installed the latest version of blackberry desktop mgr, and now I get an error:

  Error has occurred. Code error-0x8004fd2b.

  See the Documentation

  Of course, there is no such thing in the doc.  Anyone has any ideas.  The thing actually worked for a few days, then started it.

  Thank you!

  Pat

  1. Close the BlackBerry Desktop Manager application.
  2. Disconnect the BlackBerry to the computer device.
  3. Double click on my computer > Local drive (c > Documents and Settings > (username) > application data > Research In Motion > Blackberry > Intellisync)
     • Note: If the Application Data folder is not present, click Tools > Folder Options in the upper part of the screen.
     • Click the view tab, and then click Show hidden files and folders.
     • Click apply > Ok and continue with the remaining steps.
  4. All remove in the Intellisync folder.
  5. Start synchronization BlackBerry Desktop Manager and the attempt of the device with the computer.