Restoring data problems blackBerry smartphones

Similar Questions

• Wipe data security blackBerry Smartphones - how to restore the mail application?

  Feature: BB Torch 9800.

  Provider: t-mobile.

  I had problems with my gmail set up.  I could not send / receive.  Message "blocked service."

  I did a Wipe of security under option.  Now, my Mail app icon is gone.

  If I go into setup - mail accounts, I see the Internet mail option.  It asks me to enter the account of the company, I do not agree.

  1. how to restore the Mail app?

  2. is it possible to do a hard reset of the device to factory default as a new phone?

  3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

  Thanks for your help!

  Hello and welcome to the community!

  email_dc wrote:

  1. how to restore the Mail app?

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot-~ 5 minutes...
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  email_dc wrote:

  1.

  2. is it possible to do a hard reset of the device to factory default as a new phone?

  There are several methods (which, BTW, no I believe to be useful to your situation):

  • KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data
  • KB14058 How to delete all data and applications in the smartphone BlackBerry using the security option wipe
  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings
  • KB29847 How to charge a BlackBerry smartphone without using the BlackBerry Desktop Software

  email_dc wrote:

  1.

  2.

  3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

  N ° of BB devices lack a complete email client on them. Instead, they depend on the BIS service to provide messaging functionality. BIS is active when you have also listed Internet/personal email where you currently see only Enterprise. All services of BIS, are sent to the device via data carrier network... contact them are therefore the right approach to discover why their network is no longer to deliver to you the services that you pay for.

  Good luck and let us know!

• Problem of restore contacts backup blackBerry Smartphones

  I recently changed jobs and so Exchange Microsoft Outlook facilities, servers, etc..  I had a number of personal contacts in my Blackberry "BOLD" I wanted to keep in this transition period.  I used the Blackberry Desktop software on my Windows 7 PC to create a number of backup files in my Blackberry.  Then I reset the Blackberry and set up to talk to my new employer's e-mail server.  The new email works fine, but I can't restore my old contacts (I want to bring into my phone and the new perspective).

  I tried using the option 'Restore data from a Backup file' in the menu select device in the Blackberry Desktop Software, then using the data device and settings (I only attempt to restore the option "Address Book - All").  When I do that, I get a dialog box with the warning, "your current data will be overwritten."  I click Yes to continue.  Then, I get a message of restoration (it shows the file name and the path for my backup that points to my old backup file).  However, when I check my contacts, they aren't there.  It was only the only contact I entered my new installation of Outlook (I think it must be sync to Outlook).

  Does anyone have a solution to restore my contacts?  Failiing this, is there a utiility that will allow me to see the contact information stored in the backup file?  I can re - key it (ugh), if I can get a no binary version to read.

   

  Info on the device

  Your carrier: AT & T business

  Model information and the version of the OS: Bold 9700 V5.0.0.405 (Platform 5.1.0.112)

  Version: 1.0.102.286 C brand

  Try this,

  go to the options - advanced options-, then service book, find where it says desktop [sync] and delete it, now go and try to restore your contacts once you have done this, go to see if it worked if she did so great back the book location service support that the menu button and tap on restore to bring the desktop [sync].

• Problem blackBerry Smartphones on the use of the voice and data

  Hello

  When we use the Blackberry Desktop Software for backup/restore data from one phone to another, will check voice and data usage in the session "peripheral and buyer information - status remorse" also be restored from the old phone or affected by synchronization? Or will they count just use since the first use of the new phone?

  Harold Lee

  I have to admit, I am not an expert on this subject, but that is my impression.  Once you get the new phone running, your meter would reset to zero on this phone.

• Problem blackBerry Smartphones Software Update

  Hi all

  I have a serious issue here.

  I tried to upgrade my software today to ver *. 181 everything was fine except when my phone data had to be restored back (step 10 of 10). Where is my application crashed and I had to reboot my Desktop Manager. But now he don't ask me to restore data, or update anything.

  Anyone with a clue that, how can I restore my data that was backed up to my Desktop Manager.

  Thank you

  Ramirez

  Search your entire hard disk for files with the extension of the RPI (*.ipd). What are the backup files created by DTM. Choose which is the correct (very probably by the time of the file) and then use it as a source for restoring:

  • KB10339 How to restore data from a backup file to a BlackBerry smartphone

  Good luck and let us know!

• Internet problem blackBerry Smartphones - untrapped exception

  I recently reset my phone that I had a battery problem, so I removed and installed the firmware again.
  But since my phone wouldn't let me go to facebook both via internet and app when I go on the app, it says 'unable to connect to the facebook server please try again' and on the internet it just says: "unable to load the page" but the internet charges other pages very well another problem is that when I open and close the internet it says "eception exception : java.lang.error'

  This problem occurred only since I reinstalled the firmware.

  Someone knows how to fix this?

  Hello and welcome to the community!

  After the updates, I still propose that the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try to reload your OS again, but maybe with a few twists to try to identify the cause... for example:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  Good luck and let us know!

• Counter data of blackBerry Smartphones

  Can someone tell me if the Blackberry 8110 has a counter of data so I can see how many bytes have been sent or received?   I can't find one anywhere on the phone.   If there isn't one, is there more that I can control what is my use of the internet?

  Thank you

  There is no option to track usage of the BlackBerry smartphone data. Download application Mini Moni to your phone to track the use of the data.

• An other 'Wifi without data plan"blackBerry smartphones Question - Rogers Canada

  Hey guys, I'm new to this forum and blackberries in general... Please bear with me.

  I am a student. Currently, I have a voice plan base on a LG Xenon with Rogers in the Canada. It includes minutes and unlimited texting. Enough for me.

  I am looking to buy a Blackberry Curve 3 G/9300 off someone. I just want to throw my SIM in there so I can use my normal plan with the phone. My understanding is that I can phone Rogers and tell them to block all data, if I get no charge on my Bill. Fine. However, I also understand that the 9300 is a wi - fi phone.

  Let's say that I get the 9300, contact Rogers and tell them to block all data on my plan.
  Can I still use my browser in a Wi - Fi hotspot? How should I do? (I know that I read somewhere that you need to configure to be about to access and not talkspot... If someone could help me with this that would be great).

  Also, I read that, so that I am still able to use a wi - fi connection, I need to have data 'on' in the phone. If the data is 'on' in the phone, but I've blocked data with Rogers, can I still use a wi - fi connection? This would prevent the costs of data on my Bill?

  In addition, I understand that I will not be able to receive multimedia messages without a data plan. Once again, if I'm in a wi - fi hotspot... Can I receive these messages from photos?

  I'm sure it's a question very well known and well hated to you all and I'm really sorry to ask, but I just need some clarification. I don't want to be stuck with a big Bill with I ever intend on paying data charges. If someone could help me with this, I would really appreciate it.

  Thank you very much!

  Stefanie

  stefspeaks wrote:

  Hey guys, I'm new to this forum and blackberries in general... Please bear with me.

  I am a student. Currently, I have a voice plan base on a LG Xenon with Rogers in the Canada. It includes minutes and unlimited texting. Enough for me.

  I am looking to buy a Blackberry Curve 3 G/9300 off someone. I just want to throw my SIM in there so I can use my normal plan with the phone. My understanding is that I can phone Rogers and tell them to block all data, if I get no charge on my Bill. Fine. However, I also understand that the 9300 is a wi - fi phone.

  Let's say that I get the 9300, contact Rogers and tell them to block all data on my plan.
  Can I still use my browser in a Wi - Fi hotspot? How should I do? (I know that I read somewhere that you have to configure it to be on the verge of access and not talkspot... If someone could help me with this that would be great.) Simply choose hot browser OEPM.

  KB16463 - how to change the default browser on a BlackBerry smartphone

   

  Also, I read that, so that I am still able to use a wi - fi connection, I need to have data 'on' in the phone. If the data is 'on' in the phone, but I've blocked data with Rogers, can I still use a wi - fi connection? This would prevent the costs of data on my Bill? Rogers could see your phone and charge you for a plan anyway. AT & T to do this, if you add in a smart phone with out telling them.

  In addition, I understand that I will not be able to receive multimedia messages without a data plan. Once again, if I'm in a wi - fi hotspot... Can I receive these messages from photos? No only simple navigation cannot be made and Pandora can be used in mode Wi - Fi.

  I'm sure it's a question very well known and well hated to you all and I'm really sorry to ask, but I just need some clarification. I don't want to be stuck with a big Bill with I ever intend on paying data charges. If someone could help me with this, I would really appreciate it.

  Thank you very much!

  Stefanie

• Problem blackBerry Smartphones with SMS notification on my 9780

  My Bold 9780 has started reading my SMS messages aloud. It's very irritating, especially if I'm sitting in a meeting!

  He only reads TEXT messages and emails not.

  I know I must have changed a parameter by mistake, I can't find this function in the menus to turn it off.

  Can anyone help please?

  Spin the 6.0.0.706

  Thank you

  Hello becon1417

  To clarify, when you receive a new text message he read your text message, to the right!

  If it is then can you confirm if you have installed any 3rd party app that does this, you Homescreen go to Options > device > application > locate and delete such a request.

  KB10040 : How to view or delete the application installed on a blackberry smartphone

   

  Or let us know if I misunderstood your message.

• Problem blackBerry Smartphones with restore password holder data

  I have a blackberry bold 9780. I backup all data before I wipe it.  After that, I wiped and restore all the data. Unfortunely, the password manager cannot be restored. It is very important for me. Are there any suggestions?

  Thanks in advance.

  Allen

  Salvation in overspeed

  Welcome to the Forums of the BlackBerry Support

  Try this Knowledge Base:

  KB11545 Cannot restore the Keeper password database.

   

   

  Prince

  ____________________________________________________________________________

  Click 'Like' If you want to thank someone.

  If problem resolves mark message (s) as a 'Solution', so that others can use.

   

• Problem with restore wiped 9700 blackBerry Smartphones

  I have a 9700 "BOLD" giving me connection problems so I thought to change the operating system on the phone. I installed proceeding on my curve 9300 7 times, and he was free of any problems. I tried to do the same thing with my bold 9700 and I wiped it until I start. I tried to install 6.0.0.241, a 6.0.0.666 of Vodafone, but the application loader gave the following message: "the blackberry Desktop software doesn't have a blackberry device software for the device you have connected to the computer. Contact your mobile service provider or system administrator. "I tried to delete the vendor.xml file but it says the same thing. I tried to use the Desktop Manager, but he says no update available. Then, I decided to downgrade it to version 6.6.0.195 A6.0.0.526, but the same error given application loader. So basically am stuck, the application loader does not load the OS on my device. I found an online forum where I was advised to find a BONE for my carrier, but unfortunately, there is nothing available at Airtel or MTN Zambia. Please advise me on what to do.

  Hi chikwa

  Welcome to the Forums of the BlackBerry Support

  Most often when you perform a manual updrade, the charger does not just because of any PROVIDER. File XML in our PC. It was important to ensure than any SUPPLIER. XML is left undone, on your Pc change your records option to show the hidden files/folders and search again that there may be 2 or 3 SELLER. XML files also remove or uninstall any other BlackBerry Device Software is from your PC.

  Make sure that you use the latest BlackBerry Desktop Software, or download it from BlackBerry desktop softwarehere.

  So please check these things again.

• Problem with data services blackBerry Smartphones

  I want to use internet on my phone that by wifi, so obviosly I disabled data on implemented mobile network services. Problem is when I'm home or anywhere where I can connect to a wifi network, I get a message saying that there is no problem, and if it persists, I must contact my provider. I'm something wrong, is the solution?

  For some strange reason, you can now navigate with your data disabled Services.  It is a new feature in OS 7 (or 7.1, I don't remember which operating system, it has been introduced).  There was a time where you need to Data Services is enabled for surfing, even just with a Wi - Fi.

  However, I am happy that things are working for you now.

• Problem blackBerry Smartphones receives data.

  IM new in the world of BB. I recently bought my Curve 8900. I have a UK card pay-as-you-go.

  I usually use mobile to surf the web (using wifi, since I have no plan for internet with Vodafone).

  I downloaded Google Maps/Mail, Live Messenger and Facebook, but this software does not seem to work (I download, I install but then I can't log on to the program - Facebook - or open the program - Google Maps).

  Gmail, for example, says "this program requires a working data connection.

  Any suggestion to solve?

  Thanks in advance

  There are many applications for BlackBerry that will not work on wifi. They require a data plan. I think facebook, google maps, live messenger and all need a data plan. A few apps I know work on wifi are 3rd-party browsers like opera mini and bolt, slacker for broadcast radio, IM + for instant messaging, do not know if all the apps for backberry card work in wifi. My BB does not wifi, but I asked a good friend who has a BB without a data plan, only wifi as you.

• Transfer data of blackBerry Smartphones in your old phone again using Desktop Manager

  So I had an older curve, and now I have a brand new Curve 3 g.  The old phone is broken and I can't use the keyboard, but it remains recongizes the software when it is plugged in and I can load - that's why the data could not be transferred from my old phone to the new at the Verizon store.

  So I want all contacts, my lists of things to do/pads, etc. transferred into the new phone with the help of Blackberry Manager on my PC (Vista).

  "So I chose the ' device transfer Assistant" in the main menu and follow instructions - I get an error message that says, basically, I "should remove some applications on my existing device, because there is not enough space on the new device to their homes:

  I don't understand this - the new phone has 256 MB of memory from 32 MB in the old phone, and I don't even have apps out there except facebook (I tried to delete my apps on the phone and he showed me as having been facebook...)

  So, I tried unchecking various boxes on the screen asking me what I want to transfer and even with them all unchecked it always says there is not enough room for the transfer...

  Am I doing this wrong?  I want to just my contacts and lists of tasks transferred to the new - I don't know what that thing on 'requests' and these words, but I want just that my data is transferred...

  I will say that the Blackberry Manager application I have is very slow, not intuitive, and generally a huge pain in the * beep * work with - I think that a slick like Blackberry tech company would have would have a much better than this 'Blackberry Manager... "program  I am impressed with the Blackberry phones, but fear using this Blackberry Manager whenever I need to (for example when new ringtone on my phone)...

  Many thanks for any help people can give me here!

  You could go to www.blackberry.com and download/install the latest version. That may solve your problem.

  However, have you tried simply to make a backup of the old device and restore on the new?

• Problem blackBerry Smartphones MMS, E-mail and Internet

  I have a BB 8520 with at & t... problem I started Saturday at 13:15. I can receive calls and texts but not MMS and no INTERNET. Has spent more than 4 hours total of the phone with the support and at & t since 01:15 yesterday.

  The phone goes to the EDGE (and can receive all) for GSM (can not do everything above)

  It comes and goes (for most will) at home. Where I have never had any previous problems. He said it was a bad SIM card. (huh?) went to at & t store replaced card and the same thing...

  any ideas?

  I should have been more specific.  You should try it in an another BlackBerry.  Different data plans using other models of phone so it isn't really a good test.

  The other thing to try is to use Desktop Manager to do a full backup of your BlackBerry.  Then go to Options > Security Options > Security wipe (or general settings > touch menu > wipe Handheld) and wipe the unit of all it's data.  You can leave the support box and 3rd party applications only (do not wipe).

  Then try the camera again.  See if it is still connected.  If so, then you know that it is a setting on the device or corrupted data.  Next, to restore your data and see if the problem returns.