error message 6th gen Nano when it is plugged

When I plug my iPod Nano 6th generation in my Windows computer, iTunes opens and displays the following error message:

"An iPod has been detected, but cannot be identified correctly. Please disconnect and reconnect the iPod and try again.

If the problem persists, uninstall iTunes and then reinstall iTunes. »

My computer detects the iPod, however; File Manager opens and displays my iPod as an external device, so my iPod has no harm to connect to my computer, iTunes only.

I reinstalled iTunes twice and restarted my computer, but it does not solve my problem. My iPod worked fine until I installed Windows 10.

Hello khepler07,

Thank you for using communities of Apple Support. It is my understanding that you were making a mistake when you try to connect your iPod nano with iTunes. Connect to iTunes can be very important when you have an iPod. I want to help get this resolved with you.

Looks like you did an excellent job so far. When uninstalling iTunes, it is very important that iTunes and related components are uninstalled in a certain order. If they are deleted in the mess, you can discover unexpected effects. Please follow the steps in the link below to confirm that iTunes and all the components have been uninstalled correctly:

Remove and reinstall iTunes and the components of the software for Windows 7 and later versions

If the problem persists after removing and reinstalling iTunes properly, it is possible that the Apple Mobile Device USB Drivers are the cause. Please follow the steps described in the section "If you use a Windows PC" in the article below:

If iTunes does not recognize your iPhone, iPad, or iPod

See you soon.

Tags: iPod

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