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• HELP, trying to install Illustrator but get this message that I need to download "Adobe Support Advisor" when I go on the site, I see that it has been abandoned, what should I do now? got trapped in the maze of ther HELP HELP!

  HELP, trying to install Illustrator but get this message that I need to download "Adobe Support Advisor" when I go on the site, I see that it has been abandoned, what should I do now? got trapped in the labyrinth HELP HELP!

  Hi Joseeyk67276640,

  'Download Support Advisor' is a generic error, and we need to understand what is causing the problem. Most of the time, its a problem with the download was not successful or downloaded correctly. So, in this case, re-download the software and do not forget to compare the file size of the file downloaded with the file on the server.  From the following link, please download the version of Illustrator, you need: other downloads

  Allows you to check in this case as well and make sure that the download is complete, if the size of the file is correct, to the install.log file.

  Navigate in the log files in one of the following folder:

  Mac OS: / Library/Logs/Adobe/Installers /.

  C:\Program Files (x 86) \Common Files\Adobe\Installers\

  The name of the log file includes the name of the product and installation date, followed of ".". log.gz."the .gz extension indicates a compressed format.

  You can use a utility to extract the 7z or gz to unzip.

  Once unzipped, the log file is a text file, open the .log using TextEdit (Mac OS) and notebook (OS Win)

  Scroll to the bottom of the log. Look in the section - summary - for lines that begin with ERROR or FATAL and signals a failure during the installation process.

  Copy and paste this section SUMMARIZED here so that we can check for errors. Alternatively, you can analyze the logs yourself. http://helpx.Adobe.com/Creative-Suite/KB/troubleshoot-install-logs-CS5-CS5.html

  Let us know if that helps.

• I changed to a new computer and get an error message that I need to download creative cloud because mine is corrupted. I'm in an infinite loop. I have download the installer and says that it cannot install because I need creative cloud and mine is

  Help, please? I changed to a new computer and get an error message that I need to download creative cloud because mine is corrupted. I'm in an infinite loop. I have download the installer and says that it cannot install because I need creative cloud and mine is corrupted. Help please! I'm paralyzed!

  [Double question deleted... it is an open forum for other users (sometimes Adobe) answer, not Adobe support...] MOD]

  The best option would be to contact the technical support that can remote into your machine & troubleshoot it. Contact the customer service

  Concerning

  Stéphane

• I get the error message that I need to re - install UNCDMS. DLL. how to re - install UNCDMS. DLL?

  Original title: UNCDMS. DLL

  I get the error message that I need to re - install UNCDMS. DLL. how to re - install UNCDMS. DLL?

  By ErikEJ MVP, moderator of the Microsoft SQL Server Forum:

  Try to download and re-install Windows Desktop Search:

  http://social.msdn.Microsoft.com/forums/en-us/sqlce/thread/bd2ef3f6-e436-4241-B189-62928c8ec464/

• I am new to this, please excuse my stupid question. I am unable to develop/change my photos. I have a purchased version of Lightroom and now receive an error message that I need to restart Lightroom download creative cloud?

  I am new to this, please excuse my stupid question. I am unable to develop/change my photos. I have a purchased version of Lightroom and now receive an error message that I need to restart Lightroom download creative cloud? Why do I need creative cloud now and why can not simply continue with the version of Lightroom, I got without being blocked from editing?

  Thanks for your reply - I've updated my version and everything works now :-)

• I can't open attachments on my iMac - get a message that I need a win mail.dat application

  I try to open an attachment on my iMac - I get a message that I need an application that will allow me to open win mail.dat - does anyone know if I need any special software to open these attachments?

  Looking for player WinMail Dat in the App Store for $1.99. There may be a free alternative.

• When I try to sync, I get a message that I need to update iTunes.

  When I try to sync, I get a message that I need to update iTunes. I used this button on iTunes 11.4 since it was bought, then today he refused to sync. I deleted and restored, which erased all the data and my music. I always get the same message, but now I have a Clipboard instead of a key. Any help would be appreciated.

  iOS 9 does not synchronize with a version of iTunes below 12.2. So, you've been 11 iTunes syncing, but once you upgraded to iOS 9.x, the required level of iTunes has changed.

  You will need to download the latest version of iTunes to synchronize.

  Great win by the Packers, BTW!

  Good luck

  GB

• We install a note on our server and we had a message that we need to install MSXML version 6.10.1129.0, where are we this will affect our server performance?

  We want to have a note on our server so it can be used at the reception... installed by microsoft online and we got the error message that we need MSXML version 6.10.1129.0.

  Where do we need and will it affect our server performance?

  Hello

  Your WIndows question is better suited in the TechNet forums. Youy may post your request there.

  Here is the link:

  http://social.technet.Microsoft.com/forums/en/category/windowsxpitpro
   

• I can't uninstall microsoft silverlight. I get the message that I need to check with the installer of the hotfix package.

  Original title: microsoft difficulty 50747

  I can't uninstall microsoft silverlight. I get the message that I need to check with the installer of the hotfix package. Pls help!

  Hello

  Because the problem is related to Silverlight, I suggest you post this question in the Microsoft Silverlight forum.

  http://forums.Silverlight.NET/forums/

• During the installation of software, I get the message that I need to have the administrator privelledges.

  I try to install of new anti viral software on my computer and I get the message that I need privelledges administrator. Can someone help me solve this problem.

  This is a forum XP if you are not running Windows XP, thanks for posting on a forum for your operating system.

  If you are running Windows XP, make sure that your account has administrator privileges:

  Start > settings > Control Panel > user accounts

  The installation user account has to be as an administrator on the computer.  However, remember to remove all applications of protection previously installed Antiviruss completely before installing new security software.  This may require uninstallation to aid software previous Publisher of the tool after using Add/Remove in your own control panel:

  http://social.answers.Microsoft.com/forums/en-us/msestart/thread/407bf6da-C05D-4546-8788-0aa4c25a1f91

  Best regards, Dave

• I had my computer repaired and now I get the message that I need to activate Windows. When I put in the product key, I get the message that this is a mistake. Is there anyway to fix this?

  Product key for Windows Vista

  I had my computer repaired and now I get the message that I need to activate Windows.  When I put in the product key, I get the message that this is a mistake.  Is there anyway to fix this?

  Activate by phone

  http://www.Vistax64.com/tutorials/84488-activate-Vista-phone.html

  Pay attention to step 2: how to do a phone Activation.
  Note: If the activation service informs you that she has failed and cannot help with activation, thenSTAY ON THE LINE and your call will be transferred to an operator of activation which will help you to activate your copy of Vista.

• Impossible to be upgrade to Windows 8.1, a message that I need to have administrative privileges on the PC in order to download the upgrade

  Original title: cannot download Windows 8.1 Upgrdae; Privileges administrator on PC I have

  I just bought a new Dell laptop 15R with Windows 8. I tried to upgrade to 8.1 that said Microsoft is free. When I try to download the upgrade, I get a message that I need to have administrative privileges on the PC in order to download the upgrade. I see that I have administrator rights. Can someone tell me what I'm missing?

  Hi Eric,.

  I suggest that refer you suggestions provided by anon_no_name replied on 4 December 2013. Consult the following link:

  http://answers.Microsoft.com/en-us/Windows/Forum/windows8_1-windows_install/Windows-81-will-not-download-from-the-store/d3c57b8b-ACD2-4BD9-82e4-1b51b206e311?page=1

  See also provided suggestions by HStar123 responded on Wednesday 29 January 2014 18:38 that his suggestions have worked for most users faced with a similar question. Consult the following link:

  http://social.technet.Microsoft.com/forums/SharePoint/en-us/fe87d35b-12b7-4176-89DE-a38601937c9d/Windows-store-doesn ' t-let-me-upgrade-to-81-says-i-am-not-administrator?forum=w8itproinstall

  Please answer us on the State of the question to help you further.

• I can´t start my cc Photoshop or Lightroom on my mac, I get the message that I need to renew my subscription. my subscription is active and paid.

  I can´t start my cc Photoshop or Lightroom on my mac, I get the message that I need to renew my subscription. my subscription is active and paid.

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Cancelled membership Adobe Creative cloud and then reinstalled my edition Adobe Creative Suite 6 Production Premium student and teacher I get a message that I need to renew my membership of creative cloud.  Would be appreciated

  I recently cancelled membership adobe cloud and then re installed my edition Adobe Creative Suite 6 Production Premium schoolgirl and her teacher, and now it does not start.  I get a message that I need to renew my membership of cloud creative in order to use this product.

  How we stop to resume my perpetual license CS6 creative cloud?

  https://forums.Adobe.com/thread/1584746

  Chat support - the link below click the still need help? the option in the blue box below and choose the option to chat...

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• I installed FireFox 21.0 4 times and I still get the message that I need to update. How to stop this nonsense?

  I installed FireFox 21.0 four times, and I always get the message that I need to update.
  How to stop this nonsense?
  Mike

  Hello mike, please refer to the article according to How to set preferences that will not save (especially the part about the user.js file), that could also apply to your question...