Error message when opening Adobe

I get the following message: instruction at 0x000000007731A32C reference memory 0 x 0000000000000014 memory could not read, click here to end.

I ran SFC/scannow, no violation of the integrity, ran Virus scan (full) with windows defender. I get this message only when I open ADOBE DC. I contacted ADOBE technical support, they were on my computer 3 times, uninstalled and reinstalled Adobe and always the same question. Any suggestions would be greatly appreciated.

Hi NickandCindy ,

Could you please let us know what version of DC Acrobat installed on your computer?

What version of Windows installed on your computer-7/8/10?

Have you recently updated Windows?

Try to change the virtual memory settings, visit this link on how to change the virtual memory settings: default virtual memory paging Set | Windows 7, Windows Vista.

Let us know if it worked.

Thank you

Shivam

Tags: Acrobat

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  • ArgumentError: Error #2100 when opening adobe muse cc 2015

    Hello, I'm an ArgumentError: Error #2100 when opening adobe muse cc 2015

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    Logging ended at: my Sep 26 12:21:24 2015

    12:21:31.007 [00:01:03.937] | Response receipt 404 of the GET to the URL:https://api-ava.worldsecuresystems.com/api/v1/admin/sites/2162375/storage/page-templates?m eta responseURL:eta https://api-ava.worldsecuresystems.com/api/v1/admin/sites/2162375/storage/page-templates?m
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    12:21:31.008 [00:01:03.937] | Header: Date: Saturday, September 26, 2015 19:21:22 GMT
    12:21:31.008 [00:01:03.937] | Header: Content-Type: application/json
    12:21:31.008 [00:01:03.937] | Header: Content-Length: 15
    12:21:31.009 [00:01:03.937] | Header: Connection: keep-alive
    12:21:31.009 [00:01:03.937] | Header: Cache-Control: private
    12:21:31.009 [00:01:03.937] | Header:-Access-Control-Allow-Origin: *.
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    12:21:31.009 [00:01:03.937] | Header: Access-Control-expose-Headers: location
    12:21:31.010 [00:01:03.937] | Header: Access-Control-Max-Age: 99999
    12:21:31.010 [00:01:03.937] | Data:
    {"code": 104001}
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    12:21:31.053 [00:01:03.984] | Header: Date: Saturday, September 26, 2015 19:21:22 GMT
    12:21:31.053 [00:01:03.984] | Header: Content-Type: application/json
    12:21:31.053 [00:01:03.984] | Header: Content-Length: 15
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    12:21:31.053 [00:01:03.984] | Header: Cache-Control: private
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    12:21:31.053 [00:01:03.984] | Header: Access-Control-Max-Age: 99999
    12:21:31.054 [00:01:03.984] | Data:
    {"code": 104001}
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    Logging in build 2015.0.2.4 started: my Sep 26 13:08:57 2015
    ========================================
    13:09:28.688 [00:00:27.688] | Full recovery
    13:11:17.349 [00:02:16.328] | Try opening the file ' C:\Users\jeff\Documents\shaw & co\shaw and co 14 SEPT. Muse with dimensions: 25362432 mod Date: Mon, Sep 14 22:57:11 GMT - 0700 2015
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    13:11:28.100 [00:02:27.078] | Header: Date: Saturday, September 26, 2015 20:11:19 GMT
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    13:11:28.630 [00:02:27.609] | Header: Date: Saturday, September 26, 2015 20:11:20 GMT
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    Logging in build 2015.0.2.4 started: my Sep 26 13:25:10 2015
    ========================================
    13:25:24.713 [00:00:13.359] | Full recovery
    13:26:15.857 [00:01:04.500] | Try opening the file ' C:\Users\jeff\Documents\shaw & co\shaw and co 14 SEPT. Muse with dimensions: 25362432 mod Date: Mon, Sep 14 22:57:11 GMT - 0700 2015
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    13:26:33.277 [00:01:21.922] | Header: Server: openresty/1.7.4.1
    13:26:33.277 [00:01:21.922] | Header: Date: Saturday, September 26, 2015 20:26:24 GMT
    13:26:33.277 [00:01:21.922] | Header: Content-Type: application/json
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    13:26:33.280 [00:01:21.922] | Header: Date: Saturday, September 26, 2015 20:26:24 GMT
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    13:26:33.281 [00:01:21.922] | Header: Access-Control-allow-Headers: authorization, Accept-Language, Content-Type
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    Logging in build 2015.0.2.4 started: my Sep 26 13:27:27 2015
    ========================================
    13:27:39.133 [00:00:11.781] | Full recovery
    14:49:50.802 [01:22:23.453] | Try opening the file ' C:\Users\jeff\Documents\shaw & co\shaw and co 14 SEPT. Muse with dimensions: 25362432 mod Date: Mon, Sep 14 22:57:11 GMT - 0700 2015
    14:49:50.832 [01:22:23.485] | Opening file 'C:\Users\jeff\Documents\shaw & co\shaw and SEVEN 14.muse co' with status: success size: 25362432 mod Date: Mon, Sep 14 22:57:11 GMT - 0700 highestUID 2015: 5272
    14:49:59.103 [01:22:31.750] | Response receipt 404 of the GET to the URL:https://api-ava.worldsecuresystems.com/api/v1/admin/sites/2162375/storage/data?meta responseURL:https://api-ava.worldsecuresystems.com/api/v1/admin/sites/2162375/storage/data?meta
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    14:49:59.103 [01:22:31.750] | Header: Content-Type: application/json
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    {"code": 104001}
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    14:49:59.696 [01:22:32.344] | Header: Server: openresty/1.7.4.1
    14:49:59.697 [01:22:32.344] | Header: Date: Saturday, September 26, 2015 21:49:51 GMT
    14:49:59.697 [01:22:32.344] | Header: Content-Type: application/json
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    14:49:59.697 [01:22:32.344] | Header: Cache-Control: private
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    14:50:06.380 [01:22:39.031] | EXCEPTION: [the ByteArray in Loader.loadBytes parameter] ArgumentError: Error #2100: ByteArray Loader.loadBytes () must have the length parameter is greater than 0.-stack the ByteArray parameter in Loader.loadBytes+Loader/_loadBytes+Loader/loadBytes+WebFontLoadController/registerFont+We bFontLoadController/processDownloadedFont + WebFontLoadController/onLoadedFontBytes + EventDis patch/dispatchEventFunction + EventDispatcher/dispatchEvent + MuseURLLoader/dispatchEvent + UR LLoader/onComplete + end
    [01:22:39.047] AlertAndExit by: [setting the ByteArray in Loader.loadBytes] ArgumentError: Error #2100: ByteArray Loader.loadBytes () must have the length parameter is greater than 0.

    Logging in build 2015.0.2.4 started: my Sep 26 15:10:20 2015
    ========================================
    15:10:38.666 [00:00:17.984] | Full recovery
    15:11:49.007 [00:01:28.312] | Try opening the file ' C:\Users\jeff\Documents\shaw & co\shaw and co 14 SEPT. Muse with dimensions: 25362432 mod Date: Mon, Sep 14 22:57:11 GMT - 0700 2015
    15:11:49.017 [00:01:28.328] | Opening file 'C:\Users\jeff\Documents\shaw & co\shaw and SEVEN 14.muse co' with status: success size: 25362432 mod Date: Mon, Sep 14 22:57:11 GMT - 0700 highestUID 2015: 5272
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    15:11:56.855 [00:01:36.172] | Header: Content-Type: application/json
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    15:11:57.368 [00:01:36.672] | Header: Date: Saturday, September 26, 2015 22:11:49 GMT

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