Error message when recording
We have record issues published a PDF file that is stored on a shared network folder.
When you try to save sometimes you will receive the following message:
The document could not be saved. The file may be read-only or another user can open. Please save the document under a different name of in a different folder.
The document is not read only, and is not open where else. I read somewhere that the preview in windows Explorer pane can cause this problem, so I disabled it but I am still getting this error.
Hi Alex,
When any user clicks the PDF for an overview on the preview pane, then the PDF is locked and will not be able to get open by other users and display the above error message. Up to what the user clicks on another file the lock does not get released on the file.
You can check the status of the file to: "Computer management" > "System Tools" > ' Shared Folders' > "Open Files", it will display the pdf clicked ' Mode open > read ' status
If the file still shows as locked playback status, then you must check the permissions on the network folder.
This problem occurs with a different network folder?
Kind regards
Rave
Tags: Acrobat
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