Error: Not enough RAM to open small files

MacBook5, 2

Macintosh OSX 10.6.3

4 GB OF RAM

NVIDIA GeForce 9400M - 256 Mo

Adobe Photoshop CS4 Extended (11.0.1)

I am TIFF of Maya files which are 11880 x 3400 pixel.  The ranges of between 100-160 MB file size.  Whenever I try to open one of these images in Photoshop, I get this error: "Could not complete the command open because there is not enough RAM."

I just ran Adobe Update and I have all the updates.

I deleted my Photoshop preferences and restarted Photoshop.

I have my drive from Scratch on an internal SSD drive to 30 GB of free space.

I have 3000 MB of RAM to Photoshop.

Despite all this, I always get the error "Could not complete the command open because there is not enough RAM" every time that I try to open the pictures made out of Maya.

The images of Maya are normal TIFF 8-bit with alpha channel, or a channel depth.  I can open them with success in After Effects, but this is useless for me.  I need to edit them individually in Photoshop.

Photoshop error is clearly not due to the size of the file.  I HDR panoramas with superior to 11880 x 3400 dimensions ranging up to 1 GB in size of the file that I can open and work on in Photoshop without any problem.

Why Photoshop doesn't play well with these TIFF images?

I received another complaint about it and looked at a sample file.    Maya apparently written the TIFF file as a large compressed tile (against the suggestions of the TIFF specification.).    If this tile is greater think Photoshop so that he may reasonably, safely allocate a buffer, it will get an out of memory error.

The big problem is: there is no update "reasonable buffer" size for 64-bit.

I am testing a fix for this now.

But there's always bigger that Photoshop can read and Maya tiles needs to fix their code TIFF for use strips or tiles to avoid excessive buffer sizes.

Tags: Photoshop

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