Error number: 0x80040702__Failed to load the DLL: FirewallInstallHelper___

OK, I have a good for you I tried to solve without success either.

I recently downloaded AOE3 the Warchiefs demo to see what it looked like. When I tried to uninstall it it has failed and says Unhandled Exception
Error number: 0 x 80040702
Description: Failed to load DLL: FierwallInstallHelper

I've since tried everything to remove this but no luck.
First of all, I tried to uninstall and have since deleted the folder containing all the data of AOE3... Without success.
I tried to delete all the data of AOE3 with the registry, but that did not help.
I tried to reinstall a new copy and get the same warning.
What is more, in the list of programs, it shows AOE3 Warchiefs trial package yet and indicates it is 58.4 concerts?

Help, please.
It drives me crazy.

Thank you
Mike

Hi MikeAOE3,

Welcome to Microsoft Answers Community Forums.

As you have tried several times to reinstall and uninstall the program, I suggest you perform a disk cleanup as a first step to delete all temporary files from your computer.

 

Please see the instructions to perform disk cleanup,

 

1. open Disk Cleanup by clicking the Start button, tap all programs, accessories, click System Tools, and then click Disk Cleanup.

2. in the Disk Cleanup Options dialog box, choose whether you want to clean your own files only or all files on the computer.  If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

3. If the Disk Cleanup: drive selection dialog box appears, select the hard disk where you have tried to uninstall the software and then click OK.

4. click the Disk Cleanup tab and select the check boxes for files that you want to remove.

5. When you have finished select the files you want to delete, click OK, and then click Deletefiles to confirm the operation. Disk Cleanup on delete all unnecessary files from your computer.

6. for more information, please see here.

After you have completed the steps listed above, please download and install the Windows Installer Cleanup utility to remove installation information for programs that were installed by using Windows Installer.

·          This is useful when you have problems trying to remove an old program because the installation files are damaged.

·          For more information, please see here.

If the steps above do not help, I suggest you perform the check and the boot if the problem persists.

Please check this link on how to perform Clean boot and solve a problem using the clean boot.

Hope this information helps you.

Kind regards

Arona - Microsoft technical support engineer

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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