error report send do not

I had some problems with my computer for several days. I noticed it after the automatic updates of Windows. I'm not really computer savvy so I did a system restore... does the usual virus scans... AVG & Microsoft Security Essentials & Malware bytes. Don't say not it is updates of Windows and I'm thinking that it could still be a virus or a Trojan hidden somewhere.

And I have not installed anything for a few weeks & it's a keyboard wireless & mouse.

I tried to undo the system restore, which does not work... all of a sudden Windows stopped... and a blue screen popped up before windows could load... It was there & went so fast that I couldn't read. Time windows 2nd stop I had "EUBKMON" and it's all that I have read...

Last night I turned off my Antivirus programs and tried again to run the system restore undo... after 45 minutes it finally worked and it says that Windows is up-to-date. But now I can't open Google Chrome at all...

Tried to backup my computer on an external hard drive & that does not work either. So I save each library separately

Currently I down loaded to scan Microsoft security and he is running a full system scan and I need my own IT tech... Laughing out loud

Does the following look familiar to anyone...? I have a HP Pavillion & running Windows 7 Professional

Thank you in advance!

I opened my computer in safe mode and last night, to get the report & this is what I have...

Signature of the problem:
Problem event name: BlueScreen
OS version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

More information about the problem:
BCCode: c9
BCP1: 00000221
BCP2: 85FDCBB0
BCP3: 9E408CE0
BCP4: A5765BC0
OS version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files helping to describe the problem:
C:\Windows\Minidump\032615-33368-01.dmp
C:\Users\myname\AppData\Local\Temp\WER-87859-0.SysData.XML

Read our privacy statement online:
http://go.Microsoft.com/fwlink/?LinkId=104288&clcid=0x0409

If the online privacy statement is not available, please read our offline privacy statement:
C:\Windows\system32\en-US\erofflps.txt

Tina

Please download copies of your files to dump in the form of shared files (to the exclusion of the older one month or before you use a system restore point) on your OneDrive with a link here.

The dump file will be created in c:\windows\minidump. You may need to change your settings in Windows to be able to view the file. To show hidden files type Folder Options in the search box above the Start button and select view advanced settings and check that the box "display files and folders" and 'Hide protected operating system files' are not checked. You may need to scroll down to see the second element. You should also make sure that the box before "Hide extensions of known file types" is not checked.

Please provide a copy of your system information file. Type the system information in the search box above the Start button and press the ENTER key (alternative is select Start, all programs, accessories, System Tools, system information). Select file, Export and give the file a name noting where it is located. Not to place the cursor in the body of the report before exporting the file. The system creates a new information file system each time system information is available. You must allow a minute or two before the file is completely filled before exporting a copy. Please download the file to your OneDrive, to share with everyone and post a link here. Normal mode preferred report. Please say if the report was obtained in safe mode.

Please download and share with everyone your event to your OneDrive Viewer Application copies of your System and logs and post a link here.

To access the system, log, select Start, Control Panel, administrative tools, Event Viewer, in the list on the left of the window, expand Windows logs and select System. Place the cursor on the system, select the Action in the Menu and record all events like (the evtx default file type) and give a name to the file. Do the same for the application log. Do not offer not filtered files. Do not place the cursor in the list of reports before selecting the Action from the menu. Do not clear the logs so that you have a persistent problem.

For assistance OneDrive see paragraph 9.3:
http://www.gerryscomputertips.co.UK/MicrosoftCommunity1.htm

General remarks on event viewer
http://www.gerryscomputertips.co.UK/syserrors5.htm

Tags: Windows

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