Error service package?

When you try to install the Service Package 1 it appears... "Error code 0x80070005.

Citadel08 wrote: 1. I'm sure that I uninstalled all antivirus and subscription program to suite security has expired and no firewall. So currently no protection on the computer. [emphasis]

2. a free trial of McAfee was on the computer, but I'm sure I uninstalled correctly.

In reverse order, for obvious reasons:

A2. (And Norton) McAfee applications are known to not properly uninstall. You can also download/run the removal tool appropriate to get rid of the "leftovers".

A1. Your computer's security has been compromised. Backup of personal data (which none should be considered 100% reliable at this point) then do a format and clean install of Windows.  Please note that a repair installation (upgrade AKA on-site) won't fix this!

Once installed the clean, you will have the equivalent of a "new computer" in order to take care of everything on the next page before connecting the machine to the internet or a network otherwise and before using a USB key that is not brand new, or has not been freshly formatted:

5 steps to help protect your new computer before going online
     http://www.Microsoft.com/protect/computer/advanced/XPPC.mspx

See also:

Measures to help prevent spyware
http://www.Microsoft.com/security/spyware/prevent.aspx

Measures to help prevent computer worms
http://www.Microsoft.com/security/worms/prevent.aspx

Avoid fake security software!
http://www.Microsoft.com/security/antivirus/rogue.aspx

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Tags: Windows

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