Error when you try to play .wmv files: Windows Media Player has encountered a problem while playing the file. For any additional help, click Help on the Web

Will not play WMV video files

I'm having a problem to play wmv. video files.  I have windows vista.  I can play music in Windows Media Player, but can not play any video, that is sent to me by e-mail.  WMP crashes and give a message saying that Windows Media Player has encountered a problem while playing the file. For any additional help, click Help on the Web.  I click web help and receive nothing.  The drivers are up to date.  Why I can't play videos? Thank you

Hello Henry Michael,.

Please relay the e-mail program you use.  You can also try to save the file directly on your local computer, and then check if the file is being read correctly. If there has been any recent codec package installation, you can also try to temporarily uninstall the codec package and then check out the question.

Thank you

Tags: Windows

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