Error when you try to play .wmv files: Windows Media Player has encountered a problem while playing the file. For any additional help, click Help on the Web
Will not play WMV video files
I'm having a problem to play wmv. video files. I have windows vista. I can play music in Windows Media Player, but can not play any video, that is sent to me by e-mail. WMP crashes and give a message saying that Windows Media Player has encountered a problem while playing the file. For any additional help, click Help on the Web. I click web help and receive nothing. The drivers are up to date. Why I can't play videos? Thank you
Hello Henry Michael,.
Please relay the e-mail program you use. You can also try to save the file directly on your local computer, and then check if the file is being read correctly. If there has been any recent codec package installation, you can also try to temporarily uninstall the codec package and then check out the question.
Thank you
Tags: Windows
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Follow these methods.
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Hello
If I understand correctly, you are facing problem with playback of the audio files in Windows Media Player. I would like to know more information on the issue, so that we can help you better.
1. have you made changes on the computer before this problem?
2. is it works much earlier?
Let us try the following methods and check if it works for you.
Method 1:
Run the troubleshooter in Windows Media Player.
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Method 2:
Try to re - register the files associated with Windows Media Player.
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b. restart your computer later.
Also see the following Microsoft to issue his No. article.
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Please reply with the status of the issue, so that we can better help you.
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Step by step instructions are given here: -.
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2. choose 'other Options '.
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Hello SUNCITYDAVIS,
· Remember to make changes to the computer (hardware or software) before having this problem?
· Do you get this error during playback of all media files or any size of file in particular?
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The error indicates that there could be some missing codecs for the file format, you are trying to play with Media Player.
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http://www.Microsoft.com/windows/windowsmedia/player/FAQ/codec.mspx
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Method 1
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Halima S - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.
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Method 2: Run the Windows media player settings Troubleshooter.
For reference:
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Thanks for choosing Microsoft Community!
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Who help me?
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