Expected waiting time gives-1

Hello

I have an IPCC Express Premium operating system. In my script, I call the stage get statistical Reporting and request the value of wait times should. When I read the variable, it gives-1. My QSC seems to be set correctly. I have 2 agents for the moment, on a call or is not ready. If anyone has encountered this before?

Thank you

Mike

The estimated wait time will be-1 if CSQ talk time average or the total number of work resources is 0.

The reference step Guide...

The base system the calculation of planned downtime on the number of reserved, talk and statements of work for the CSQ, position of the call in the queue and the average duration of calls to this CSQ. Medium-term a CSQ is the average duration of calls officers spend in reserved States, Talking and working during the processing of an appeal by the CSQ.

Tags: Cisco Support

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