Explorer.exe keeps hanging... can turn it back on but freezes then after 20 sec

This happened after a Windows Update today and I tried to roll back, but does not.  Someone knows how to reinstall explore or am I looking at reinstall Win7?

The event log has:

The version of the explorer.exe 6.1.7600.16450 program ceased to interact with Windows and was closed. To see if there is more information about the problem, check the history of the problem in the control panel of the center of the Action.

Process ID: 1300

Start time: 01cafdd0319add40

Time of termination: 8

Application path: C:\Windows\explorer.exe

Report ID: ca1e950c-69c3-11df-b8c7-002564e34000

Solved...

Use procmon and traced when explorer.exe crashed.

located in the folder crash report

C:\Users\Ray\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_explorer.exe_fef... ...

There was a lot of files from "AppHang_explorer.exe."

Inside the folder is a Report.wer file that can be read with a text editor (Notepad)

first read bit:

Version = 1
EventType = AppHangXProcB1
EventTime = 129194444769856649
ReportType = 3
Consent = 1
UploadTime = 129194444793608008
ReportIdentifier = f90b753b-699c-11df-ad9b-002564e34000
IntegratorReportIdentifier = f90b753c-699c-11df-ad9b-002564e34000
Response.BucketId = 951187674
Response.BucketTable = 5
Response.Type = 4
SIG [0]. Name = name of the Application
SIG [0]. Value = Explorer.exe
GIS [1]. Name = Version of the Application
GIS [1]. Value = 6.1.7600.16450
GIS [2]. Name = timestamp of the Application
GIS [2]. Value = 4aebab8d
GIS [3]. Name = Signature of Hang
GIS [3]. Value = a644
GIS [4]. Name = Type of Hang
GIS [4]. Value = 132
GIS [5]. Name = pending on the name of the Application
GIS [5]. Value = FXSSVC.exe:SHAREDFAX
GIS [6]. Name = pending on the Version of the Application
GIS [6]. Value = 0.0.0.0

Who said the fax service, I turned on the modem (which has been suspended for one week) and the PC is ok now. I'm guessing that this update caused the blocking of fax service if the modem is turned off?  Which is pretty old school IMHO.

Tags: Windows

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