Exported file needs headphones on mobile devices

I recorded a video shot with my Sony A7S [XAVS-C 50 P] to distribute to mobile devices via whatts application, facebook, youtube, etc. After the edition of Prpro CC 2015.0 on Windows 10. I exported it in H264 two half to the HD files to 1080 p for the web and mobile devices.

After transmission of the video, I was told that there was no audio, I played it on the PC and the sound was loud and clear, on my android phone it was terrible, I couldn't hear it. With a headset, it was OK. That YouTube was great, playing with my internet browser on the PC, but after sharing the link to mobile devices, it was the same thing, no sound on mobile devices. Tried to export it on my old PC which was still running windows 10 and PrPro CC 2014, the RESULTS WERE THE SAME.

I recorded the sound directly into the camera with my RODE NTG2! I tried to separate the audio, to return and replace in the nested sequence and levels have been - 42db [see print screen below]

What could be the problem here. Here is the link: Nkosi Ka Christmas 2015 Prom - YouTube

What could be the problem here. ADOBE support were not able to solve this problem...

Screenshot 2015-09-08 10.33.38(2).png

Said Richard responsible of sense to me and as a 'solution' for the current project, try this - use the right audio effect or LEFT FILL FILL on audio clips in the timeline of the first. This will copy one side of the stereo mix to the L and R channels. Then the two parts will not be cancel each other (although the output will be "mono") even if there are two channels, since both have the same sound.

Thank you

Jeff Pulera

Safe Harbor computers

Tags: Premiere

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