External hard drive WD 5000 is no longer Visible

I got WD5000 USB JEP configured as my backup on my Mac disk, and then it suddenly doesn't work as much as the Mac abruptly stopped seeing her.  When I connect to my PC, I can locate the drive through Device Manager (and apparently everything is normal) but I don't see the drive in my computer.  I tried to uninstall/reinstall the driver (which is fine) but nothing seems to get the visible EHD.

What can I do to get it working?

Thanks guys and girls.

Hi Merlinboss,

 
As the hard drive is listed in Device Manager, it seems that the drive letter is not affected on the hard drive. That could be a possibility, why the device is not in the computer.
 
Try these steps and check the result.
Step 1: Assign a drive letter
a. Click Start, type diskmgmt.msc and press to enter.
b. check if the hard disk is listed, if so, then assign a drive letter.
See Add drive letter
c. restart the computer and check if the problem persists.
 
Step 2: If the problem persists, run the Microsoft diagnostic tool to find and fix the problem
see Tips for solving the problems of USB devices .
b. click Microsoft fix and run successfully.
c. check to see if the problem persists.
 
Note: Some drives are compatible only with the Mac and may not work on Windows.
If the hard disk is compatible only with Mac, so thanks for posting your queryApple forums for more support options.

 
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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