external hard drives firmware cant, said to be used

material update

I bought a Western Digital external hard drive "My Passport" opportunity and I'm trying to update the firmware. Message says that it is used by another program or something. I have disabled the Microsoft Security software that was another who had to be disabled in order to update the firmware. What else could be used by car and how do I stop it?

Hello

·         What is the full error message that you receive?

·         Is there data on the hard drive?

Method 1:

I suggest you to put the computer in a clean boot state and check if it helps.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

Note: After troubleshooting, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

Method 2:

I also suggest you to connect the hard drive to another computer and make a formatting of the hard drive and check if it helps.

See article:

http://Windows.Microsoft.com/en-us/Windows7/formatting-disks-and-drives-frequently-asked-questions

Tags: Windows

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