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  Hello

  Follow the steps here, including Organisation of service if necessary:

  If the screen of your iPhone, iPad or iPod touch does not respond to the touch - Apple Support

• iMac 2011 constantly cold and unresponsive liked

  I have an iMac 27 "2011 that freezes all the time.  It will show the beachball and then become totally unresponsive until I have to manually turn off.  It does this at random and several times a day.  He does it with the basic tasks, such as browsing the net or by writing an email.  I have only to keep Outlook and iTunes running constantly and close all other applications down when I do not use them.  I thought that maybe reinstalling the operating system (not a not wipe anything just reinstalled) would help, but its still happening.  I recently did a backup of my hard drive but I wonder if I just need to clean the machine.  Anyone have any ideas?  Here is my EtreCheck report.

  EtreCheck version: 3.0.3 (307)

  Report generated 2016-09-16 04:52:31

  Download EtreCheck from https://etrecheck.com

  Time 07:01

  Performance: Below average

  Click the [Support] links to help with non-Apple products.

  Click [details] for more information on this line.

  Problem: Beachballing

  Hardware Information: ⓘ

  iMac (27 inch, mid 2011)

  [Data sheet] - [User Guide] - [warranty & Service]

  iMac - model: iMac12, 2

  1 2.7 GHz Intel Core i5 CPU: 4 strands

  16 GB expandable RAM - [Instructions]

  BANK 0/DIMM0

  OK 4 GB DDR3 1333 MHz

  BANK 1/DIMM0

  OK 4 GB DDR3 1333 MHz

  0/DIMM1 BANK

  OK 4 GB DDR3 1333 MHz

  BANK 1/DIMM1

  OK 4 GB DDR3 1333 MHz

  Bluetooth: Old - transfer/Airdrop2 not supported

  Wireless: en1: 802.11 a/b/g/n

  Video information: ⓘ

  AMD Radeon HD 6770M - VRAM: 512 MB

  iMac 2560 x 1440

  Software: ⓘ

  OS X El Capitan 10.11.6 15G (31) - since startup time: less than an hour

  Disc information: ⓘ

  ST31000528AS disk0: (1 TB) (rotation)

  EFI (disk0s1) < not mounted >: 210 MB

  Macintosh HD (disk0s2) /: 999,35 go-go (495,71 free)

  Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

  OPTIARC DVD RW AD - 5690H)

  USB information: ⓘ

  Apple Inc. FaceTime HD camera (built-in)

  Western Digital My Passport 071 a 1 TB

  disk1s1 (disk1s1) < not mounted >: 32 KB

  disk1s2 (disk1s2) < not mounted >: 29 KB

  disk1s3 (disk1s3) < not mounted >: 29 KB

  disk1s4 (disk1s4) < not mounted >: 29 KB

  disk1s5 (disk1s5) < not mounted >: 29 KB

  disk1s6 (disk1s6) < not mounted >: 262 KB

  disk1s7 (disk1s7) < not mounted >: 262 KB

  disk1s8 (disk1s8) < not mounted >: 262 KB

  External (disk1s10) / Volumes/external: 1.00 TB (120,74 GB free)

  Apple Inc. BRCM2046 hub.

  Apple Inc. Bluetooth USB host controller.

  Computer, Inc. Apple IR receiver.

  Card reader Apple

  Lightning information: ⓘ

  Apple Inc. Thunderbolt_bus.

  Guardian: ⓘ

  Mac App Store and identified developers

  Kernel extensions: ⓘ

  / Library/Application Support/LogMeIn/drivers

  [loading] com.logmein.driver.LogMeInSoundDriver (4.1.4667 - 2014-11-04) [Support]

  / Library/Extensions

  [loading] com.globaldelight.driver.Boom2Device (1.2 - SDK 10.10 - 2016-09-13) [Support]

  Startup items: ⓘ

  EyeConnect: Path: / Library/StartupItems/EyeConnect

  Jaksta: Path: / Library/StartupItems/Jaksta

  ParallelsDesktopTransporter: Path: / Library/StartupItems/ParallelsDesktopTransporter

  Startup items are obsolete in OS X Yosemite

  Launch system officers: ⓘ

  [no charge] 9 tasks of Apple

  [loading] 154 jobs Apple

  Apple tasks 75 [performance]

  Launch system demons: ⓘ

  [no charge] 42 tasks of Apple

  tasks of Apple 163 [loading]

  tasks of Apple 86 [performance]

  Launch officers: ⓘ

  [cannot] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-14) [Support]

  [loading] com.google.keystone.agent.plist (2016-07-12) [Support]

  [cannot] com.lexmark.bmlaunchd.plist (2010-08-28)

  [cannot] com.lexmark.lexnetlaunchd.plist (2010-08-28)

  com.Logitech.Manager.daemon.plist [running] (2012-12-13) [Support]

  [loaded] com.logmein.logmeingui.plist (2014-11-21) [Support]

  [loaded] com.logmein.logmeinguiagent.plist (2014-11-21) [Support]

  [loaded] com.logmein.logmeinguiagentatlogin.plist (2014-11-21) [Support]

  [loading] com.maintain.CocktailPurgeInactiveMemory.plist (2012-06-25)

  [loading] com.maintain.CocktailSystemEvents.plist (2012-06-25)

  [loaded] com.maintain.LogOut.plist (2016-04-22)

  [loading] com.maintain.PurgeInactiveMemory.plist (2016-07-18)

  [loaded] com.maintain.Restart.plist (2014-10-19)

  [loaded] com.maintain.ShutDown.plist (2014-10-19)

  [loaded] com.maintain.Sleep.plist (2016-04-22)

  com.maintain.SystemEvents.plist [running] (2014-10-19)

  [loading] com.oracle.java.Java - Updater.plist (2014-11-19) [Support]

  com.p5sys.jump.connect.agent.plist [running] (2016-01-24), [Support]

  com.rim.BBLaunchAgent.plist [running] (06-09-2014) [Support]

  com.rim.PeerManager.plist [running] (06-09-2014) [Support]

  [performance] com.rim.blackberrylink.BlackBerry - link-Helper - Agent.plist (2014-09-06) [Support]

  [loaded] com.splashtop.streamer - for - root.plist (2015-05-07) [Support]

  [cannot] com.splashtop.streamer - to - use .plist (2015-05-07) [Support]

  net.culater.SIMBL.Agent.plist [running] (2011-11-21) [Support]

  Launch demons: ⓘ

  [loading] com.adobe.ARMDC.Communicator.plist (2016-07-14) [Support]

  [loading] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-14) [Support]

  [loading] com.adobe.fpsaud.plist (2016-08-29) [Support]

  [loading] com.apple.installer.osmessagetracing.plist (2016-05-17)

  [loading] com.ciscosystems.ciscoconnect.daemon.plist (2013-02-07) [Support]

  [loading] com.ciscosystems.ciscoconnectupgrade.daemon.plist (2012-12-28) [Support]

  [loading] com.ea.origin.ESHelper.plist (2014-09-16) [Support]

  com.fitbit.galileod.plist [running] (2013-10-22) [Support]

  [loading] com.google.keystone.daemon.plist (2016-09-02) [Support]

  [loaded] com.logmein.logmeinserver.plist (2014-11-21) [Support]

  [loading] com.macpaw.CleanMyMac3.Agent.plist (2016-03-05) [Support]

  [loaded] com.maintain.CocktailScheduler.plist (2016-04-22)

  [loaded] com.maintain.HideSpotlightMenuBarIcon.plist (2014-10-19)

  [loading] com.microsoft.autoupdate.helpertool.plist (2015-09-23) [Support]

  [loading] com.microsoft.office.licensingV2.helper.plist (2015-07-24) [Support]

  [loading] com.oracle.java.Helper - Tool.plist (2014-11-19) [Support]

  com.p5sys.jump.connect.service.plist [running] (2016-01-24), [Support]

  com.rim.BBDaemon.plist [running] (06-09-2014) [Support]

  [loaded] com.rim.nkehelper.plist (2014-09-06)

  com.rim.tunmgr.plist [running] (06-09-2014) [Support]

  [cannot] com.splashtop.streamer - daemon.plist (2015-05-07) [Support]

  [cannot] com.splashtop.streamer - srioframebuffer.plist (2015-05-07) [Support]

  User launch officers: ⓘ

  [loading] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-04-05) [Support]

  [loading] com.macpaw.CleanMyMac3.Scheduler.plist (2016-07-06)

  [loading] com.maintain.CocktailUserLibraryDirectory.plist (2013-05-18)

  [loading] com.maintain.ShowUserLibraryDirectory.plist (2016-04-22)

  com.microsoft.LaunchAgent.SyncServicesAgent.plist [running] (2014-10-27) [Support]

  [loading] com.pia.pia_manager.plist (2016-02-07) [Support]

  [cannot] com.splashtop.streamer - to - use .plist (2016-08-22) [Support]

  [loading] com.spotify.webhelper.plist (2015-10-24) [Support]

  [loading] com.valvesoftware.steamclean.plist (2016-09-10) [Support]

  WS.agile.1PasswordAgent.plist [running] (2009-04-11) [Support]

  Items in user login: ⓘ

  AdobeResourceSynchronizer Application (/ Applications/Adobe Reader 8/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

  Application of system events (/ System/Library/CoreServices/System Events.app)

  iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

  Application of Agent SIMBL (/Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app)

  Hidden AdobeResourceSynchronizer Application (/ Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)

  Plug-ins Internet: ⓘ

  o1dbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-16) [Support]

  Unity Web Player: UnityPlayer version 4.3.5f1 - SDK 10.6 (2014-12-05) [Support]

  Default browser: 601 - SDK 10.11 (2016-07-08)

  Flip4Mac WMV Plugin: 2.3.8.1 (2011-01-13) [Support]

  OfficeLiveBrowserPlugin: 12.3.2 (2012-04-23) [Support]

  AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-07) [Support]

  FlashPlayer - 10.6: 23.0.0.162 - SDK 10.9 (2016-09-16) [Support]

  DivXBrowserPlugin: 1.2 (2010-06-30) [Support]

  Silverlight: 5.1.30514.0 - SDK 10.6 (2015-07-31) [Support]

  QuickTime Plugin: 7.7.3 (2016-07-08)

  Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-16) [Support]

  googletalkbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-11) [Support]

  iPhotoPhotocast: 7.0 - 10.7 SDK (2012-04-04)

  AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-07) [Support]

  CouponPrinter-FireFox_v2: 1.1.10 - SDK 10.5 (2013-05-13) [Support]

  SharePointBrowserPlugin: 14.4.5 - SDK 10.6 (2014-10-17) [Support]

  ContentUploaderPlugin: 1.0 (2010-06-30) [Support]

  JavaAppletPlugin: Java 8 update 25 (2015-07-31) check the version of

  User Plug-ins internet: ⓘ

  CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

  Picasa: 1.0 - SDK 10.6 (2013-12-23) [Support]

  SOEWebInstaller: 1.0 - SDK 10.5 (2014-02-03) [Support]

  Safari extensions: ⓘ

  Turn off the lights - Stefan vd - http://www.turnoffthelights.com (2015-07-03)

  YoutubeWide - Pedrocc - http://www.pedrocc.com/safari (2012-12-08)

  Open in Internet Explorer - Parallels - http://www.Parallels.com/fr/ (2015-10-29)

  PIN button - Pinterest, Inc. - http://www.pinterest.com/ (2015-07-03)

  YoutubeWide - Pedrocc - http://www.pedrocc.com/safari (2010-07-30)

  1Password - AgileBits - https://agilebits.com/onepassword (2016-08-24)

  AdBlock - BetaFish, Inc. - https://getadblock.com (2015-09-27)

  Save on Pocket - Read It Later, Inc. - http://getpocket.com/ (2015-11-05)

  3rd party preference panes: ⓘ

  Flash Player (2016-08-29) [Support]

  Java (2015-07-31) [Support]

  Logitech preference Manager (2015-07-31) [Support]

  Time Machine: ⓘ

  Mobile backups: OFF

  Automatic backup: NON - automatic backup disabled

  Volumes to back up:

  Macintosh HD: Disc size: 999,35 GB disc used: 503,63 GB

  Destinations:

  Untitled [Local]

  Total size: 5,00 TB

  Total number of backups: 3

  An older backup: 24/10/15, 05:13

  Last backup: 24/10/15, 07:10

  Size of backup drive: Excellent

  Size of backup 5,00 TB > (disk size 999,35 GB X 3)

  Top of page process CPU: ⓘ

  15% SDM

  10% system events

  4% launchd

  4% com.apple.WebKit.WebContent

  3% mds_stores

  Top of page process of memory: ⓘ

  1.09 GB kernel_task

  377 MB mds_stores

  Com.apple.WebKit.WebContent 344 MB

  Safari of 246 MB

  Iconservicesagent (2) 164 MB

  Virtual memory information: ⓘ

  10.00 GB of free RAM

  5.70 used GB RAM (2.45 GB being cached)

  Used Swap 0 B

  Diagnostic information: ⓘ

  Sep 16, 2016, 04:16:34 self-test - spent

  13 sep 2016, ~/Library/Logs/DiagnosticReports/suggestd_2016-09-13-171758_[redacted].crash 17:17:58

  /System/Library/PrivateFrameworks/CoreSuggestions.Framework/versions/A/support/ suggestd

  September 13, 2016, 17:17:07 ~/Library/Logs/DiagnosticReports/Microsoft Outlook_2016-09-13-171707_ [redacted] .crash

  com.microsoft.Outlook - Applications/Microsoft Outlook Outlook.app/Contents/MacOS/Microsoft

  You have a BUNCH of stuff installed can be attributed to your problem. One that stands out particularly is CleanMyMac. He has a very bad reputation here to cause problems with the Mac otherwise in good health. It is often mentioned that his routines to "clean up" (neither of which is required) can be too enthusiastic and can remove critical system files.

  The list of third-party stuff - that has the potential to destabilize your Mac - including SIMBL (a change of system, is really too long to solve the problems. BlackberryRIM stuff occurs also on here as potentially cause problems.

  You may need to consider to make a backup complete and up-to-date (of preferably at least two copies) and then erase the HD, reinstall the OS and then just to restore your data.

  Re-installing fresh copies of your third-party applications and only install applications that you really need. Always avoid the stuff that is 'clean', pushed, enhance, optimize, etc. your Mac. All a waste of time money. The Mac will look after itself without the need for third-party applications.

• Lose or damage received the content of the e-mail, can see the fault once then apparent on refresh. worm 38.4 on 64-bit Windows8.1 / thank you

  Thunderbird worm 38.4/8.1 windows 64 bit
  Emails in the Inbox display content on the first reception. During subsequent attempts to display the message content can be completely empty or the contents of another adjacent email in the list. This seems to have started at the time that Norton detected and quarantined a couple of emails with identified the virus attached.
  After you run the full system antivirus scan I backed the content of the 789abc987.default of profile to backup taken yesterday. Now new emails coming to see the same problem, so that up to this older email display correctly.

  Unfortunately it doesn't seem wise to disable antivirus because in business, even if you wait for an attachment and you know the source, the technical capabilities of the source is not always known.

  I suggest to disable antivirus. Indeed, it would be a bad choice.
  The point is not to analyze the attachments so that they are still part of the e-mail message.

  Some form of holding directory which allow scanning prior to arrival in the mail app would be nice

  I don't know what you want to achieve by doing this. Yet once, any malware eventually joined an e-mail won't hurt as long as you do not deliberately open or run the attachment.

  Save an attachment to disk and then let it scan by anti-virus would be a good strategy.

• Repeatable Finder is unresponsive

  I've been finding recently that finder will become unresponsive in strange ways. some of the ways this is manifested is that folder or files will become unselectable, or a file that is open will not close or a closed folder won't open etc.

  I have a mac 2012 pro with OS 32 GB disk and 4 TB with data.

  I make a stop and in the past this has disappeared for a while, but this week I stop and must be done within a period of one day.

  suggestions?

  Thank you

  May be a corrupt .plist.

  Make a backup, preferably 2 backups on 2 separate drives.

  Go to Finder and select your user folder. With this Finder window as the windshield, select Finder/display/display options for presenting or order - J.  When the display options opens, check "show the library folder. This should make your visible user library folder in your user folder.  Select the library. Then go to Preferences/com.apple.finder.plist.  Move the .plist on your desktop.

  Relaunch the Finder by restarting the computer and test. If it works fine, delete the plist for the office.

  If the same, return the .plist to where you have it since, by crushing the latest.

  Thanks to leonie for certain information contained in this.

• PIN button installed but is not display or work. With the help of worm 40.0.3

  I installed Pinterest pin add-on, but the button is not on a toolbar so that I can use it. I'm on a Mac using Yosemite 10.10.5 with worm 40.0.3 of Firefox

  The bookmarklet works. I leave it on the toolbar for the moment. Thank you

• Since worm 36 and perhaps earlier, I have bookmarks under the stars, but not when I ask to show all bookmarks

  by clicking on the bookmarks on the home page gives me my favorites
  I have bookmarks under recently and unsorted bookmarks. I can move from these categories to the master list without problem.
  When I click on show all bookmarks that I get none. He goes to this screen but shows no Favorites.
  I would use these bookmarks on another computer, but also change in show all.

  second problem, my norton toolbar does not load and has not since worm 36

  When you click View all bookmarks to launch the dialog box library, normally, you see three categories listed on the right side. If you double-click in any of the categories, you will find actual bookmark listed there or empty each category?

  To transfer bookmarks in Firefox on another computer, there are two different file formats. I suggest to create two in case one does not work:

  • "Backup" format: restore bookmarks from a backup or move them to another computer
    • On the receiver Firefox, use Restore. He will wipe away all the existing bookmarks in Firefox receiver.
  • Format 'Export': Export Firefox bookmarks to an HTML file for backup or transfer bookmarks
    • On the receiver Firefox, use Import (import bookmarks in an HTML file). You usually have to reorganize a folder 'Imported bookmarks' (or the Unsorted Bookmarks category) at the desired locations.

  Symantec is usually very quick with updates to date, but it might be a little early for 40 of Firefox (beta version). There is a release supporting 39 Firefox: https://community.norton.com/en/blogs.../firefox-39-support-norton-toolbar. Users report that you sometimes have to run LiveUpdate several times to get the last toolbar into Firefox.

  If you had accidentally on the way to the beta and prefer to have the support of Norton toolbar in good time, you can install the retail version (39 Firefox) and it should work seamlessly with your existing settings.

  It wouldn't hurt to do a backup first. You can find suggestions in this article: back up and restore the information contained in the profiles of Firefox.

  Then do the restore:

  Clean reinstall it

  We use this name, but it isn't about deleting your settings, this is to ensure that the program, files are clean (not incompatible, corrupt or exotic code files). As described below, this process does not disrupt your existing settings. Don't uninstall NOT Firefox, that does not need.

  (1) download a fresh Installer for Firefox 39.0 of https://www.mozilla.org/firefox/all/ in an ideal location. (Scroll down your preferred language).

  (2) close Firefox (if applicable).

  (3) to rename the program folder, either:

  (Windows 64-bit folder names)

  C:\Program Files (x86)\Mozilla Firefox
  

  TO

  C:\Program Files (x86)\OldFirefox
  

  (Windows 32-bit folder names)

  C:\Program Files\Mozilla Firefox
  

  TO

  C:\Program Files\OldFirefox
  

  (4) run the installer you downloaded in the #1. It should automatically connect to your existing settings.

  You can get to the Options page?

  Note: Some plugins can only exist in this OldFirefox file. If it is missing something essential, present in these files:

  • \OldFirefox\Plugins
  • \OldFirefox\browser\plugins

• Where did you "location of Menu: tools | Options | Advanced | Read and display"go? 38.1.0 worm

  The messages for viewing with worm. 38.1.0 have the 'From', 'subject' and 'To' no way I see to display "go."

  Go to add it to the page and get the new Compact header version.

• Can not find the registration for worms code after loading assistance down got the new computer

  Old computer broke down, code assistance from loading down recording lost for worms. How can I get old a return

  Contact their support site.

• Firefox worm. 37 and 38 to distort my PC screen so I can't use it.

  After a behavior without fault for ever, suddenly with worm. 37.0.2 when I opened Firefox browser it distorted the screen so I had to throw. The only time where distortion occurs is with Firefox. I reinstalled several times and reset it but no solution. I am now using Chrome, but do not like much. Can anyone help with this problem of Firefox. I can send a picture of the screen distorted as a SMS or to an e-mail address. Gurus of local IT cannot explain the cause.

  Yes, you can reset the pref via the context menu on the default value.

  Make sure that you are not Firefox running in compatibility mode.
  You can open the properties of the desktop Firefox shortcut via the context menu and check under the tab "compatibility".
  Make sure that all items are disabled in the tab "Compatibility" in the Properties window.

• My phone I 6 more screen unresponsive? No cracks on the screen

  Sometimes, my phone is unresponsive and sometimes it isn't. I tried restarting and have restarted the settings. Should I replace the screen? Help! Any advice would be appreciated

  Try to perform a factory reset on the device, if you have not already. I recommend bringing it to an Apple Store and have them look at the device. Looks like it may be a hardware problem.

• Is it possible to get photos on an old iPod worm iOS 5.1.1 the cloud, photos or on my desk?  My Mac and all the rest is the current version.

  Is it possible to get photos on an old iPod worm iOS 5.1.1 the cloud, photos or on my desk?  My Mac and all the rest is the current version.

  iCloud library requires iOS 8.3 or later. However, you can use the USB cable (cable of load with the detached charger) and connect it to your Mac. See: import photos and videos from your iPhone, iPad or iPod touch - Apple Support

• False return worm virus alert or not?

  My wife has opened an email from a friend of him and after that she closed it she got an alert. He said that we had a virus worm back and you need to download an application on mackeeper.com. It's for real? There are no downloads in the email.

  Fake.

  They are trying to get you buy scamware, MacKeeper

• Says Firefox is updated with worm 34.0, but there is a worm 34.05. Why?

  When I go to help and about firefox, it tells me that firefox is updated and displays worm 34.0. Why didn't it update of worm 34,05?

  Google is more the default search engine in Firefox from the Firefox 34 US.

  marv6, once again the 34.0.5 is not an update for Fx 34 as a update appropriate for 34.0 if there was one would actually 34.0.1 as he would not jump to 34.0.5. The version of Firefox 34.0 Android had a 34.0.1 update but not desktop Firefox.

  As said that the 34.0 and 34.0.5 are essentially the same version (both released on the same day 1st December). It was a way that Mozilla decided to differentiate the two versions of same on the small difference.

  They have first thought using 34.1.0 for Yahoo as a default (en) but it would be as well to make people think that it was a new version (when it was not the case) and potentially cause problems of compatibility of extension.

  There is no need to update 34.0.5 If you have 34.0 so ignore the suggestion above by bablushaw23 and your desire to have a 34.0.5 when it's the same thing.

  The only difference in the release notes, it's that she mentions Yahoo as a default value in US 34.0.5 on top of notes.
  https://www.Mozilla.org/Firefox/34.0/releasenotes/
  https://www.Mozilla.org/Firefox/34.0.5/releasenotes/