FaceTime will not activate on a renovated Ipad4

I bought a refurbished Ipad4, and am not able to activate FaceTime or iMessage. The message is error and try again. This works if my granddaughter between his Apple ID and password. What is the problem?

Hello alexfrommilton,

Thank you for using communities of Apple Support. I understand that you are unable to iMessage active and FaceTime when you use your Apple ID I use these applications almost every day. I'd be worried if I was unable to activate, especially if another Apple ID works fine. I'm happy to help you.

First of all, I recommend you try the following steps.

  1. Go to settings > Messages and turn off of iMessage.
  2. Go to settings > FaceTime and turn off FaceTime.
  3. Restart your device.
  4. Turn on iMessage and FaceTime.

If you get an error when you try to activate FaceTime or iMessage

In addition, click on the link to Apple ID below. Sign in with your Apple ID and confirm that all the information is correct.
Apple ID

Have a great day!

Tags: iPad

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