FaceTime will not open on my Macbook pro (el capitan).  Message: "FaceTime close unexpectedly.  Click Reopen to reopen the application. Click report to display more detailed information and send a report to Apple. "Please help me.

FaceTime will not open on my Macbook pro (el capitan).  Message: "FaceTime close unexpectedly.  Click Reopen to reopen the application. Click report to display more detailed information and send a report to Apple. "Please help me.

Please launch the Console application in one of the following ways:

☞ Enter the first letters of his name in a Spotlight search. Select from the results (it should be at the top).

☞ In the Finder, select go utilities ▹ of menu bar or press the combination of keys shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Step 1

For this step, the title of the Console window should be all Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ all Messages

in the list of logs on the left. If you don't see this list, select

List of newspapers seen ▹ display

in the menu at the top of the screen bar.

In the upper right corner of the Console window, there is a search box to filter. Enter the name of the application crashed or process. For example, if Safari has crashed, you would enter "Safari" (without the quotes).

Each message in the journal begins with the date and time when it was entered. Select the messages since the time of the last fall, as appropriate. Copy to the Clipboard by pressing Control-C key combination. Paste into a reply to this message by pressing command + V.

The journal contains a large amount of information, almost everything that is not relevant to solve a particular problem. When you post a journal excerpt, be selective. A few dozen lines are almost always more than enough.

Please don't dump blindly thousands of lines in the journal in this discussion.

Please do not post screenshots of log messages - text poster.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Step 2

In the Console window, clear the search box, and then select

DIAGNOSIS AND diagnostic USE information reports ▹ user

(not diagnose them and use Messages) in the list of logs on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points downwards. You will see a list of reports of incidents. The name of each report begins with the name of the process and ends with ".crash". Select the most recent report on the process in question. The content of the report is displayed at right. Allows you to copy and paste to validate all of the content, text, not a screenshot.

I know that the report is long, perhaps several hundred lines. Please report all this anyway. If the report is only a few lines, make sure that you have disabled the search box.

If you don't see any report, but you know, he had an accident, you have chosen diagnostic and using the list of Log Messages. INFORMATION on the USE of DIAGNOSTIC AND choose instead.

In the interest of privacy, I suggest that, before posting, you change the UUID ' anonymous, ' a long string of letters, numbers and dashes in the header of the report, if it is present (it cannot be). "

Please do not post other types of diagnostic report - they are very long and rarely useful.

When you post the journal excerpt or the accident report, you might see an error message on the web page: "you have included content in your post that is not allowed", or "the message contains invalid characters." It's a bug in the forum software. Thanks for posting the text on Pastebin, then post here a link to the page you created.

If you have an account on Pastebin, please do not select private in exposure menu to paste on the page, because no one else that you will be able to see it.

Tags: Mac App Store

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