Failed to get whatever it is based on to update windows

Hello

I recently had problems with windows update and many other things. Basically, it will not check the updates. When you click on check the updates, the Bar starts but remains stuck to the research. Then, I have also seen the basics of microsoft security did the same thing when you are trying to update. AVG free cannot install and I tried to install google chrome because I hate explore and he also failed due to the error of windows install. I tried manually install service pack 2 for windows, and it has also failed. Nothing to basic windows updates.

I first noticed it when I moved in with my girlfriend and began using his laptop. It's a decent laptop and the first thing that I noticed it was a bit lazy and I checked the CPU usage and one thing was hoarding 70% all the time. It was the windows error reporting, or something similar, I disabled it through systems, but nothing has changed. That's when I tried to update windows and he had 1 important upgrade and 2 in option I did. I remember one completed and 2 does not, according to me, and after the computer has restarted the updater has not worked at all.

I have tune up utilities, but it has not changed anything after we cleaned up various things. I also had one rid something malware for a free month of the trial with malwarebytes I think.

I've seen people talk about command prompts and cleaning records, but I can't make them work properly.

I do not get errors codes report which is also a problem because its still frozen on updates.

Any help would be greatly appreciated.]

Thank you

Hi neilawallace,

1. did you of recent changes on the computer?

2. what happened when you tried to install service pack?

Method 1

This can occur if the Windows update components are corrupted on the computer. I suggest that reset you the default Windows Update components and check if you are able to install the updates.

How to reset the Windows Update components?

http://support.Microsoft.com/kb/971058

Method 2

You can also check if you are able to update the other program after placing the computer in a clean boot state.

It is possible that some third-party programs installed on the computer is causing the problem.

I suggest that you perform a clean boot and check.

To help resolve the error and other messages, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

See the link below to learn more about how to clean boot.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

Reset the computer to start as usual

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

(a) click Start, type msconfig in the search box and press ENTER.

(b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

(c) under the general tab, click the Normal startup option, and then click OK.

(d) when you are prompted to restart the computer, click on restart.

I hope this helps!

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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