Failed to open AdobeStock_56567161.ai because it's the wrong type of file
Hello
I'm on a PC w/Windows 10, Photoshop elements running 11. I recently downloaded Ten files .ai Adobe stock.
With four of the files, I received a PDF import window, then a window of file of the rasterization, then Photoshop Elements displays the image.
With the other six files I get "Failed to open AdobeStock_59291716.ai because it's the incorrect file type."
I cleared my cache history and internet browser. I used Google Chrome and Microsoft Edge to download files. One of the files that I was not able to download a second time-, I learned "Licensing for this image are no longer available." All nine other allowed me to download twice.
Has anyone else had this problem with some files being accessible and not others?
P.S. I tried to watch the Intro to the use of Adobe Stock (without libraries CC) 5 min. but it took me to the link creative cloud.
Thank you for any help with this.
Hello Ann,.
. HAVE the files require Adobe Illustrator to open because they are vector files.
I think that you have downloaded and licensed to the incorrect file format.
You must allow the jpeg images you can use in Adobe Photoshop Elements.
Please refer to the below document.
Kind regards
Gerard
Tags: Adobe Stock
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