Failed to open the Mark II Canon 1DX Raw files in Photoshop CC [double wire: locked]
I sent a letter this morning and you don't know where to go to nto am see if there is any help. It is extremely urgent that I'm leaving on a month long photographic safarin in Central Africa and have a huge problem.
This is what is wrong. I have a new Canon mark 11 1DX and closed format in camera raw. When I download pictures from my menory in CC card I am advised the following. COULD NOT COMPLETE THE COMMAND BECAUSE THE FILE APPEARS TO BE A MODEL OF CAMERA THAT IS NOT SUPPORTED BY THE INSTALLED VERSION OF CAMERA RAW.
Go to the web I gives me a list of all available cameras and my camera needs Adobe camera 9.6. I have this download on my laptop, and it won't work. Going tomthe UPDATE seevction in the interface of Photoshop Photoshop CC me to be updated in ertthing.
Can someone help please. My email address is [personal information deleted by Moderator] please help me.
Concerning
John
[Left Adobe forum at the general level, compliant Lounge for a more specific product - Mod support forum]
This has been asked and replied to your other thread
Failed to open the Mark II Canon 1DX Raw files in Photoshop CC [was: John van Wijk]
Tags: Adobe Camera Raw
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Hello, I have a Canon 1DX mark 11 and shoot in Raw. I also have Photoshop CC. According to the update in the en the interface of photoshop HELP section everything in my CC system is up-to-date. My problem is that after downloading my files from the memory card on my laptop and try to open it in photoshop, a Monte box that informs me that "" COULD NOT COMPLETE THE COMMAND because THE FILE APPEARS to BE OF A CAMERA MODEL THAT IS NOT taken in CHARGE BY THE INSTALLED VERSION OF CAMERA RAW
I looked up the various requirements of camera Raw /camera and Canon 1DX Mark 11 requires Adobe camera Raw 9.6 for this camera and I HAVE 9.6 in download but it still does not work.
I am desperate to solve this problem I am going on a month since long Safari in Central Africa in two days... 6 August. Please PLEASE help someone.
Concerning
John @.
I looked up the various requirements of camera Raw /camera and Canon 1DX Mark 11 requires Adobe camera Raw 9.6 for this device
The Mark II 1DX was actually first supported in Camera Raw 9.5
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The current version is 9.6.1 then you can install as well.
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I HAVE 9.6 in download
Not sure what you mean by there. You have downloaded. Have you installed?
In Photoshop, click Help > About Plug-Ins > Camera Raw to see which version is actually installed.
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