Failed to open the Mark II Canon 1DX Raw files in Photoshop CC [double wire: locked]

I sent a letter this morning and you don't know where to go to nto am see if there is any help. It is extremely urgent that I'm leaving on a month long photographic safarin in Central Africa and have a huge problem.

This is what is wrong. I have a new Canon mark 11 1DX and closed format in camera raw. When I download pictures from my menory in CC card I am advised the following. COULD NOT COMPLETE THE COMMAND BECAUSE THE FILE APPEARS TO BE A MODEL OF CAMERA THAT IS NOT SUPPORTED BY THE INSTALLED VERSION OF CAMERA RAW.

Go to the web I gives me a list of all available cameras and my camera needs Adobe camera 9.6. I have this download on my laptop, and it won't work. Going tomthe UPDATE seevction in the interface of Photoshop Photoshop CC me to be updated in ertthing.

Can someone help please. My email address is [personal information deleted by Moderator] please help me.

Concerning

John

[Left Adobe forum at the general level, compliant Lounge for a more specific product - Mod support forum]

This has been asked and replied to your other thread

Failed to open the Mark II Canon 1DX Raw files in Photoshop CC [was: John van Wijk]

Tags: Adobe Camera Raw

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