Failed to open the Mark II Canon 1DX Raw files in Photoshop CC [was: John van Wijk]

Hello, I have a Canon 1DX mark 11 and shoot in Raw. I also have Photoshop CC. According to the update in the en the interface of photoshop HELP section everything in my CC system is up-to-date. My problem is that after downloading my files from the memory card on my laptop and try to open it in photoshop, a Monte box that informs me that "" COULD NOT COMPLETE THE COMMAND because THE FILE APPEARS to BE OF A CAMERA MODEL THAT IS NOT taken in CHARGE BY THE INSTALLED VERSION OF CAMERA RAW

I looked up the various requirements of camera Raw /camera and Canon 1DX Mark 11 requires Adobe camera Raw 9.6 for this camera and I HAVE 9.6 in download but it still does not work.

I am desperate to solve this problem I am going on a month since long Safari in Central Africa in two days... 6 August.  Please PLEASE help someone.

Concerning

John @.

I looked up the various requirements of camera Raw /camera and Canon 1DX Mark 11 requires Adobe camera Raw 9.6 for this device

The Mark II 1DX was actually first supported in Camera Raw 9.5

Devices supported by Adobe Camera Raw

The current version is 9.6.1 then you can install as well.

Camera Raw installation of Adobe Photoshop CC and CS6 program

I HAVE 9.6 in download

Not sure what you mean by there. You have downloaded. Have you installed?

In Photoshop, click Help > About Plug-Ins > Camera Raw to see which version is actually installed.

Tags: Adobe Camera Raw

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