Failed to start 'Google Earth'. Error indicates that DirectX mode is not supported. Had no problem in the past to connect to Google Earth in DirectX Mode. .
Using Windows XP
Hi Hazel,
Method 1: Install the latest version of Direct X
DirectX 11 is the latest version that has been published by Microsoft. You can install it on Windows XP:
Use DirectX Runtimes (February 2010)
http://www.Microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=0cef8180-e94a-4F56-b157-5ab8109cb4f5
Method 2: I suggest you to follow the article in the Microsoft Knowledge Base and check if it helps.
Error message "Problem getting information" when you try to run the DirectX Diagnostic tool
http://support.Microsoft.com/kb/817858
Method 3: If the problem persists, please uninstall Google Earth of XP computer and reinstall it.
(a) click the Start button
(b) select 'Settings'
(c) open ""Control Panel " "
(d) open "Add or Remove Programs"
(e) select ' Google Earth ' , and then select Remove
(f) restart the computer.
(g) download and install Google earth on your computer.
http://www.Google.com/Earth/index.html
Please post back with the result. If the problem is still not resolved, we will be happy to help you further.
Tags: Windows
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