Failed to uninstall Rescue and Recovery version 4.3

Hello

I'm trying to install Windows 10 on my Lenovo T510 laptop running System 7.  The Setup program indicates that the software Lenovo Rescue and recovery 4.3 as not compatible with Windows 10.  Accordingly, I am prompted to uninstall this program.

When you try to uninstall this program, I get the error message.  Error 1316.  The specified account already exists.

That - what it means and how do I remove it so I can complete uninstallation of the software?

Thank you

T

I have updated the Rescue and Recovery program to the latest version.  She made an attempt to "update" of the old version, but in the end, I got two installed versions.  That said, I was then able to "Uninstall" the old version 4.3.

Shortly after I had a transparent update for MS Windows 10.  Everything is good on this end and my machine is running wonderfully well with the new OS...

Thanks for the tip...

TT

Tags: Lenovo Products

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