Failure of a file WinHelp 2000 search

Here is a strange...

Our products are composed of a number of help files for WinHelp 2000.

A customer could not generate the file search .fts try one of the products. I found that his people had blocked in the Windows/Help folder, which is where the generated file fts is placed - writing so no research. OK, I understand that.

HE allowed her access in writing to the area, but still no generation of files to search for a product. He tried other products that it had not tried before and they worked very well. Just the first product did not work.

It is as if Windows has a bad streak and took offense at the first attempt, and decided that he would not let it create the file search - never.

The customer has tried rebooting, reinstalling our product, looking for the file put fts somerhwere else on his hard drive - nothing. The customer is running XP.

Any ideas people?

Thanks Pete,

The customer just called. His computer scientist signed his machine with administrative rights and research built then OK.

I can't explain it, but at least it is fixed

Tags: Adobe

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