Failure to import the product data. Why?

I created a few sheets of database product and I am ready to start their download in British Colombia.

Problem:

I get an error message saying that the import has failed.

I decided to take a small sample (~ 30 products) of all the data and try to load that... Fails again.

I'll take a smaller sample (3-6 products) of this sample of 30 product and download it... It works!

I process to transfer small portions of the technical details of the 30 until I went through all the... they work perfectly well.

I then try to combine all the small samples that downloaded successfully in a single data file and download... BREAKS DOWN!

In BC instructions for product database downloads it is said that the product 'name' can use only alphanumeric characters. I noticed that some of my product names have special characters that might cause an error. But then why would small portions of data successfully download while a sample with the same exact products fail? I even tried to get rid of all special characters in my product names, copy them and paste them into Notepad to remove any extra formatting created by excel, copy on a blank excel sheet, save it as a file delimited by tabs and transfer... FAILED!

Makes no sense... How will download 5000 + products? 5-10 at a time? No question!

Hi Hecta1,

The reason why we recommend that you submit a ticket and then joining the file is because the failures of import may due to various things, but it would take additional tests.

Common failures can be linked to the absence of required columns, invalid syntax, etc.

So, in cases involving imports, we suggest the following...

  1. Test on a fresh import file maybe with some elements (just to confirm the problem)
  2. Check the troubleshooting common problems
    http://KB.worldsecuresystems.com/586/bc_586.html#main_Why_imports_fail
  3. Submit a case with the file attached and note the error message

Kind regards

-Sidney

Tags: Business Catalyst

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