FAO BERMEA. Answering your mail - no response sent on my version of Mozilla support?

I've been emailed two responses to my personal address indicating that I could (and I quote) "If this does not resolve your problem, inform bermea in response on the Web site. If this answer solved your problem, please
Mark as resolved.
I may be exceptionally stupid but despite research on my account, including the Inbox, and in the search box of support, I can find no trace a BERMEA, or especially my question that brought it. In most forums, a LINK is provided on emails, you can go directly to question and answer?
I have always had NO solution to my request to change my username to something that I CHOSE as I couldn't put anything other than a compound to test the system.
I think that you need to make it a little clearer exactly HOW support issues are resolved and give clear navigation in the accounts of the peoples of all messages or questions (like this one), so they do not have the 40 minutes of lost time, I just had to endure. Thank you

INA, click the link in the Inbox at the top of any page of the forum when logged in to get to your PM (personal message) here at SUMO account to connect with Rachel.

Tags: Firefox

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