FAQ (28): why SDM displayed everything available for a newly released operating system SoftPaqs?

A new operating system was recently released and SDM appears not all SoftPaqs support this new OS mode 'all products '. Why?

If you use SDM in "Update" mode, you can view FAQS (20) (/t5/HP-SoftPaq-Download-Manager/FAQ-20-quot-This-specific-model-could-not-be-matched-All-models/td-p/5317159) and then continue reading below.

There are three reasons why this might be the case:

  1. Not all HP models have required or recommended hardware specifications to run new operating systems.
    A rule of thumb to consider is that the more recent model is, more it is likely that SoftPaqs favourable to a new operating system will be released on the said model. In the past, a "cut-off" line seems to be about 3 years old. However, HP reserves the right to change at any time.
  2. It takes time to qualify for the new operating system software.
    A rule of thumb to consider is that the most recent model, the earlier SoftPaqs will be released which are supported on a new operating system. For example: a model that is only a year old, will probably updated before a model that is two years old.

    Note: in the above two cases, a way to check is to visit http://www.hp.com/support and go to the download page for your model. If the new operating system is listed and SoftPaqs support, then SDM will support it as well.
  3. If you use the 'All products' mode, there is a filter of BONE that is still active. If you have already used the 'All products' mode, SDM is always apply this filter that will probably not include any newly released operating system. Please, go to the Configuration Options and select all editions of the newly released operating system.

Tags: HP Software

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