Fax and scan failure to 'Handshake' Windows 7 Windows

My F & S Win has troubled handshaking of the Canada Fax Server to a UK Government Department.

I want to fax to the Retreat Center International UK for the Department of work & Pensions in Newcastle-upon-Tyne, United Kingdom

I had this problem for a while. I know their number 4. [Examples can be provided]

My Win F & S connects with the phone number UK Fax Server, it is answered, but they cannot "handshake" and move forward.

Win F & S indicates "No Answer" despite the attempt of my UK hearing this number "handshake".

My final solution was to dial and dial and dial and dial 3 numbers in a row, until finally a "handshake" is complete

BUT

Last half of 2014, even this solution did not work.

Faxes and from Canada has sent/REC/WAV would normally be. Last fax in the UK other than above UK Govt Dept send OK

Modem Conexant D850 PCI V.92 driver is up to date. Fax Modem OEM early 2011.

Log point only unusual (excerpt below) is saying "DSR is low during the initialization of the modem. Check if modem is turned on.

Is Modem problem?

AlanMc8512

From journal: -.

10/11/2014 12:11:12.660 - file: C:\Windows\system32\tapisrv.dll, Version 6.1.7601
10/11/2014 12:11:12.670 - file: C:\Windows\system32\unimdm.tsp, Version 6.1.7601
10/11/2014 12:11:12.670 - file: C:\Windows\system32\unimdmat.dll, Version 6.1.7601
10/11/2014 12:11:12.670 - file: C:\Windows\system32\uniplat.dll, Version 6.1.7600
10/11/2014 12:11:12.670 - file: C:\Windows\system32\drivers\modem.sys, Version 6.1.7600
10/11/2014 12:11:12.680 - file: C:\Windows\system32\modemui.dll, Version 6.1.7600
10/11/2014 12:11:12.680 - file: C:\Windows\system32\mdminst.dll, Version 6.1.7600
10/11/2014 12:11:12.680 - type of Modem: Modem Conexant D850 PCI V.92
12:11:12.680 10/11/2014 - the Modem inf path: oem23.inf
12:11:12.680 10/11/2014 - the Modem inf section: ModemRSL
10/11/2014 12:11:12.680 - matching hardware ID: pci\ven_14f1 & dev_2f20 & subsys_200f14f1
10/11/2014 12:11:13.104 - 57600,8, N, 1, ctsfl = 1, rtsctl = 2
12:11:13.105 10/11/2014 - the initialization of the modem.
12:11:13.105 10/11/2014 - DSR is low during the initialization of the modem. Make sure the modem is turned on.
10/11/2014 12:11:13.115 - Send: to
10/11/2014 12:11:13.116 - Recv:Ok
10/11/2014 12:11:13.116 - interpreted response: OK
10/11/2014 12:11:13.126 - Send: AT & FE0V1S0 = 0 & C1 & D2 + MR = 2; + DR = 1; + ER = 1; W2
10/11/2014 12:11:13.270 - Recv:Ok
10/11/2014 12:11:13.270 - interpreted response: OK
10/11/2014 12:11:13.282 - Send: ATS7 = 60 S 30 = 0L2M1 + ARE = 3, 0, 2; + DS = 3; + DS44 = 3; + IFC = 2, 2; X 4
10/11/2014 12:11:13.292 - Recv:Ok
10/11/2014 12:11:13.292 - interpreted response: OK
12:11:13.292 10/11/2014 - waiting for a call.
10/11/2014 12:11:13.302 - Send: ATS0 = 0
10/11/2014 12:11:13.312 - Recv:Ok
10/11/2014 12:11:13.312 - interpreted response: OK
10/11/2014 12:13:39.313 - Passthrough on
10/11/2014 12:14:46.095 - Passthrough off
10/11/2014 12:14:46.095 - 57600,8, N, 1, ctsfl = 1, rtsctl = 2
12:14:46.096 10/11/2014 - the initialization of the modem.
12:14:46.096 10/11/2014 - DSR is low during the initialization of the modem. Make sure the modem is turned on.

Alan,

What type of telephone service you have?  In particular, you try to connect your fax modem to a VoIP service (Internet phone) such that you can get cable TV providers Internet service or through the use of a product like the MagicJack or is the fax modem connected to an analog telephone line old?

If you can send and receive faxes from any other fax machines, the issue is highly unlikely be caused by one of Windows issues mentioned by the "Support Engineer".

The segment of the modem log and that you have provided normal air.  It's all part of the modem initiation procedure.  The modem log does not include real sending or receiving a fax.  Low DSR message seems to be normal (it's in my diary too).

If you use a normal phone line, my guess is that there is a problem at the Retreat Center International UK.  There might be a support tech office here, but I doubt it.

If you use VoIP, ask your service provider for assistance.

Assuming that it is important that you can send a fax to the recipient, I suggest that you look in one of the online services of fax Internet such as eFax.com...  I don't have any personal experience with any of these services.  See http://lifehacker.com/5635900/five-best-fax-services

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