Fax and Scan in Windows 7 - cannot connect to a fax modem

Fax and scan worked under Vista. Shows Device Manager this modem (Dell Conexant D850 56 K V.92 DFVc) doesn't work and it has the most current driver. I can successfully query the modem via the Diagnostics tab but when I try to set up a fax account, I get a message: "year error occurred." Please try the operation again later or contact your administrator. "Any ideas on how to make this work?

Thank you!

Cindy

Hi Cindy,.

As someone suggested on your Dell forums thread, your system is not compatible with Windows 7 and Dell did not provide any Windows 7 drivers for your specific model. If you want these drivers created, you must contact Dell directly.

The most I can recommend download the Windows Vista driver for the modem and install it in the mode of compatibility and explained below:
HOW to: Install a hardware device using the Compatibility Mode driver

If this does not resolve the problem, you need to go back to Windows Vista or buy a Windows 7 compatible modem. If you want to ensure that a specific modem is compatible Windows 7, I recommend using the Windows 7 compatibility list.

Cody C
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

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