FDM hangs on the screen for editing during import stage

When users try to import files via FDM, they see on the "Processing" screen... "and it seems to be time or something because it will stay on the screen until the user does something to refresh the screen. He also seems to be a problem when a user attempts to export a map to Excel, the screen for editing also blocks and I see on the side server that the file is created, but the user never receives a prompt to open or save the file locally. I tried both of these processes on the server and this problem does not exist.

Data sheet: Win server 2008 R2, SQL Server 2008 R2, IE 8

I already tried the following:

Checking the settings IE timeout in the registry
Verified that smart was not installed on the server of web app/FDM
Verified users are using the correct URL: \\fdmwebserver\hyperionfdm

Any suggestions?

Check whether the Antivirus Firewall is activated on the workstation as Symantec or Mcaffee

Tags: Business Intelligence

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