. File MSI installation file open multiple browsers

My University purchased the software and created an MSI file to install it on windows machines.  This file has been used successfully several times by students to install the program.  However, there is a student who has a problem.  When he clicks on the. MSI file to begin the installation, several of the IE browser windows open in quick succession.  Can you give me advice on how to help him?

Thanks for your quick response.  It is the student's personal machine.  I'll send the student to the MSI requirements and if all goes well, simply update his machine to correct the problem.

I will post if this solution does not solve the problem.

They will also want to scan their machines for the "problems"...

Search for malware:

Download, install, execute, update and perform analyses complete system with the two following applications:

Remove anything they find. Reboot when necessary. (They can uninstall one or both when finished.)

Search online with eSet Online Scanner.  Remove all is found.

You may want to let you know what operating system (including edition, service pack and what architecture - 32-bit or 64-bit) they are running:
http://Windows.Microsoft.com/en-us/Windows7/help/which-version-of-the-Windows-operating-system-am-i-running

What version of Internet Explorer their integrated is also (Internet Explorer 6, 7, 8, 9?)

And last - but not least - what antivirus product that they have installed... plenty of name and version?

Tags: Windows

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