files lost photo and video

My office is different and all my video, photo and downloads are gone I found them using windows.old, but they left this morning and I do not remember how I found them before-(age 70, not very tech saVVY) - he says "you connect under a temporary profile"... has never seen that before - programs I had installed are still there-(zonearama vidéo pad etc.) - what could I do to open a session as I did before and be able to save pictures - whenever I restart my computer, all files are gone-help-grampa needs her back-some videos are invaluable for my grandchildren

When you see this message, it means that your user (the name used to connect) profile is corrupt - Windows cannot load the profile because of the corruption then Windows creates a new temporary profile, so you can connect... and then you can retrieve your orders from your corrupt profile.

When this happens, you will see your desktop for the most part empty and/or a lot of things that you're used to seeing not be there and if you start trying to find or use things (programs, photos, emails, documents, music, etc.), you won't find them because these things do not belong to the temporary profile that you are using at the moment.

It looks generally much more scary that it is and chances are very good that all your stuff is still on your system but you won't see her unless you know where to look for it.

Open the computer, and then double-click the hard disk that Windows is installed on (it is usually drive C :), double-click the users folder and look at the folders that are there and you should see a folder with the same name as your damaged account.  If your original login was Tom, there will be a folder under users calledTom and this is where all your stuff is

You cannot identify you as user Tom because that account is corrupted but all your stuff is still down there and you can navigate around here to see what you think has been 'lost', but it's still there.  Now you know where all your 'missing' stuff and I hope you feel better now.

Now, you must create a new user account that will be how you log in the future, and copy all the stuff from your old user profile to the new user profile you created (except the corrupted files).

Microsoft has a Knowledgbase article that tells you how to recover your old profile things, but it helps to understand some things first (they are in the article).

You must create a new user (Control Panel, user accounts) that will be the one you will use to connect to Windows in the future, but you may not be connected to the account during the copy (many files will be used).  If you do all of your 'work' copy of either the temporary profile you use now or use the administrator account.

So now you have three user accounts:

Your damaged - user account that keeps all your stuff

The new account user you want to create that will be the receptacle for your stuff

The temporary user account you use now (or the administrator account)

Do not forget that you be connected to the new user account while you are doing this work.  You may need to create a new account to use to do the job... which is correct, but since you can delete them later when things have improved.

If you are just a user like most of us, that your computer is not in a domain, if none of these references in the article apply to you.

https://support.Microsoft.com/en-us/help/14039/Windows-7-fix-corrupted-user-profile

Tags: Windows

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